BRANDY ROE
Henderson,NV
Summary
Demonstrates strong customer service and office administration skills, effectively managing scheduling and billing duties. Developed protocols to enhance service delivery, ensuring accurate patient record management and streamlined operations.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Office Manager, Certified Chiropractic Assistant
ADVANCED OCCUPATIONAL HEALTH CENTERS
Las Vegas, NV
05.2009 - Current
- Responded to phone calls and organized scheduling effectively.
Performed filing and billing duties with attention to detail.
Provided requested information via fax for seamless communication.
Developed patient charts to uphold record integrity. - Established and refined office protocols to improve service delivery and enhance patient experience.
- Managed phone communication and scheduling to optimize patient flow. Executed filing and billing tasks with precision. Facilitated information transfer via fax to ensure effective communication. Created patient charts to maintain accurate records.
Device Associate
ZYNEX MEDICAL
Las Vegas, NV
12.2009 - 02.2012
- Assembled medical devices following strict quality control standards.
- Operated specialized equipment for device testing and calibration processes.
- Conducted routine inspections to ensure compliance with safety regulations.
- Fitted patients with electrical stimulation units according to doctor prescriptions to enhance treatment effectiveness.
Cashier, Courtesy Desk
WAL*MART
Las Vegas, NV
12.2008 - 10.2009
- Processed customer transactions swiftly and accurately at retail locations.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout areas for optimal customer experience.
- Processed customer payments for merchandise. Handled refund requests to maintain customer satisfaction.
Cashier, Courtesy Desk, Cash Office, Customer Service Manager
WAL*MART
Carson City, NV
02.2003 - 08.2008
- Processed customer payments for merchandise accurately, Handled customer refunds for returned items efficiently, Process funds brought into store and make accurate deposits, Resolved escalated customer issues requiring management intervention.
- Resolved escalated customer issues requiring management intervention.
- Assisted customers with product inquiries and store navigation.
- Process funds brought into store and make accurate deposits
Marketing Assistant
PURIFIED WATER TO GO
Las Vegas, NV
11.2002 - 01.2003
- Supported marketing campaigns through social media content creation and scheduling.
- Assisted in developing promotional materials for community outreach events.
- Coordinated logistics for product sampling at local businesses and events.
- Coordinated appointments for sales representatives, ensuring efficient use of time and resources.
Manager in training, Sales Rep. for a Wholesale Distribution Center
LAS VEGAS IMAGES
Henderson, NV
09.2002 - 10.2002
- Managed daily office operations to ensure smooth workflow, Facilitated training for new employees to enhance onboarding experience, Engaged with customers in a retail environment to promote and sell products.
- Trained new staff on customer service and operational procedures.
- Engaged with customers in a retail environment to promote and sell products.
- Developed staff schedules to optimize coverage during peak hours.
Backup Senior Service Rep. in training, Account Service Specialist
FIRST NATIONAL BANK OF MARIN
Las Vegas, NV
06.2000 - 09.2002
- Set up customer accounts, processed payments, and updated account information to ensure accuracy and reflect current status..
Teachers Aid
LIT'L SCHOLAR
Las Vegas, NV
08.1999 - 05.2000
- Developed and implemented engaging, age-appropriate activities that fostered children's learning and development.
- Supported student learning through individualized attention and encouragement.
- Assisted teachers in daily classroom activities and lesson preparation.
- Organized classroom materials and maintained a tidy learning environment.
Education
High School - General Studies
Green Valley High School
Henderson, NV06-1998
Skills
- Chiropractic Office Procedures
- Patient record management
- Billing precision
- Office protocol development
- Scheduling efficiency
- Office administration
- Customer service management
- Inventory management
Certification
- Chiropractic Assistant - Nevada State Chiropractors Board Issued 20212
Timeline
Device Associate
ZYNEX MEDICAL
12.2009 - 02.2012
Office Manager, Certified Chiropractic Assistant
ADVANCED OCCUPATIONAL HEALTH CENTERS
05.2009 - Current
Cashier, Courtesy Desk
WAL*MART
12.2008 - 10.2009
Cashier, Courtesy Desk, Cash Office, Customer Service Manager
WAL*MART
02.2003 - 08.2008
Marketing Assistant
PURIFIED WATER TO GO
11.2002 - 01.2003
Manager in training, Sales Rep. for a Wholesale Distribution Center
LAS VEGAS IMAGES
09.2002 - 10.2002
Backup Senior Service Rep. in training, Account Service Specialist
FIRST NATIONAL BANK OF MARIN
06.2000 - 09.2002
Teachers Aid
LIT'L SCHOLAR
08.1999 - 05.2000
High School - General Studies
Green Valley High School