Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Rozas

Welsh,LA

Summary

Adept at legal document preparation and client communication, I enhanced client satisfaction and operational efficiency at Plauche Smith & Nieset. My fast-learning ability and proficiency in Microsoft Office, coupled with a track record of maintaining strict confidentiality, position me as a valuable asset to any team seeking to improve service delivery and client relations.

Overview

15
15
years of professional experience

Work History

Legal Assistant

Plauche Smith & Nieset
05.2023 - 11.2024
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.

Front Desk/Technician

Prime Occupational Medicine
05.2021 - 01.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Medical Assistant/Team Leader

Imperial Health
10.2019 - 10.2021
  • Collaborated with physicians to optimize patient scheduling, reducing wait times and enhancing patient satisfaction.
  • Facilitated interdepartmental collaboration with nursing staff to enhance overall quality of patient care services provided.
  • Assisted with clinical procedures, ensuring physician''s instructions were followed accurately for optimal patient outcomes.
  • Monitored medical equipment maintenance schedules to ensure all devices were functioning optimally during critical procedures.

Nursing Assistant

Allen Parish Hospital
07.2017 - 10.2019
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.

Banker

Coushatta Casino
01.2015 - 07.2017
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.

Certified Nursing Assistant

Camelot Brookside
01.2013 - 02.2015
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.

Certified Nursing Assistant

Allen Parish Hospital
01.2012 - 01.2013
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Certified Nursing Assistant

Kinder Retirement Center
04.2010 - 01.2011
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Education

Medical Assistant Certification - Medical Assistant

Unitech Training Academy
Lake Charles, LA

Skills

  • Fast learner
  • Scheduling/Planning
  • Microsoft office
  • File organization
  • Calendar management
  • Legal document preparation
  • Client communication
  • Document preparation
  • Document drafting
  • Document filing
  • Task prioritization
  • Legal terminology

Timeline

Legal Assistant

Plauche Smith & Nieset
05.2023 - 11.2024

Front Desk/Technician

Prime Occupational Medicine
05.2021 - 01.2023

Medical Assistant/Team Leader

Imperial Health
10.2019 - 10.2021

Nursing Assistant

Allen Parish Hospital
07.2017 - 10.2019

Banker

Coushatta Casino
01.2015 - 07.2017

Certified Nursing Assistant

Camelot Brookside
01.2013 - 02.2015

Certified Nursing Assistant

Allen Parish Hospital
01.2012 - 01.2013

Certified Nursing Assistant

Kinder Retirement Center
04.2010 - 01.2011

Medical Assistant Certification - Medical Assistant

Unitech Training Academy

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Brandy Rozas