Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Scheer-Pottebaum

Sioux City,IA

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethics, adaptability and exceptional interpersonal skills. Adept working effectively unsupervised and quickly mastering new goals. Skilled professional with experience in collections, customer service and sales. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in a timely manner.

Overview

18
18
years of professional experience

Work History

Collections Specialist

Premier Bankcard
05.2017 - 11.2023
  • Experience in working on dual screens
  • Operating multiple screens
  • Outbound, Inbound and cold calling experience
  • Customer Service
  • Work at home experience
  • Assisting card holders with financial hardship by offering alternative payment plans that benefit both parties.
  • Processed payments and applied to customer balances.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

Concierge

Alorica: Bank of America
01.2016 - 04.2017
  • Direct incoming calls to appropriate staff
  • Taking inbound calls and assisting clients with pre-applying for purchase, refinance, and home equity loans
  • Data Entry
  • Quality Assurance
  • Reason for Leaving: Company closed.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.

CSSR

CCb
07.2015 - 07.2016
  • Work at home
  • Took inbound orders for Teleflora
  • Data Entry
  • Customer Service
  • Responsible for assisting customers on setting up floral arrangement deliveries thru local floral businesses
  • Sales
  • Reason for leaving: Company closed.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

CSSR

Stream- Sirius/XM
03.2006 - 11.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Meeting sale requirements on memberships for satellite radios in both OEMs and plug and play satellite radios
  • Tech Support
  • Meeting goals for retention on customers that were wanting to cancel their satellite subscriptions


Education

Career Diploma for Medical Billing and Coding - Medical Billing And Coding

Penn Foster
PA, PA
12.2025

BBA - Business Administration And Management

Colorado Tech. University-Online
Colorado Springs, CO
11.2025

Veterinary Assistant -

Penn Foster
Sioux City, IA
08.1999

Skills

  • Data entry
  • Call Center Background
  • Work at home
  • Multitasking between multiple screens
  • Experience with working on dual screens
  • Microsoft Word, PowerPoint and Excel
  • Customer Service
  • Payment acceptance in person and over phone
  • Credit and collections
  • Teamwork orientation
  • Credit Reporting Familiarity
  • Proficiency in Microsoft Word and Power Point

Timeline

Collections Specialist

Premier Bankcard
05.2017 - 11.2023

Concierge

Alorica: Bank of America
01.2016 - 04.2017

CSSR

CCb
07.2015 - 07.2016

CSSR

Stream- Sirius/XM
03.2006 - 11.2014

Career Diploma for Medical Billing and Coding - Medical Billing And Coding

Penn Foster

BBA - Business Administration And Management

Colorado Tech. University-Online

Veterinary Assistant -

Penn Foster

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Brandy Scheer-Pottebaum