BRANDY S. CRENSHAW
SMYRNA,USA
Summary
Seeking an IT position where my technical skills can be utilized to improve overall efficiency. Driven professional with advanced experience in network administration coupled with a strong background in communications and information technology capacities. Possess dynamic interpersonal skills, leadership, analytical and communication abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Testing Specialist
LOGC2, INC. DBA Connected Logistics
Fort Belvoir, VA
10.2023 - Current
- Aided in software development.
- Provided software testing (integration and acceptance).
- Design and execute IT software tests and evaluate results to ensure compliance with applicable regulations.
- Prepare test scripts and all required test documentation.
- Design and prepare all needed test data.
- Analyze internal security within systems.
- Review test results and evaluate conformance to design.
- Provided meeting minutes for Lead and team members
Test Manager
Oasis Systems LLC
MAFB, Gunter Annex, Alabama
04.2020 - 10.2023
- Define the scope of testing within the context of each release / delivery.
- Organize Test and Evaluation (T&E) activities, resources, and information consistent with statutes, regulatory directives, and sound engineering principles.
- Prepare and update specific testing documentation.
- Ensure Operational Test (OT) events begin when there is a high probability of success.
- Apply the appropriate test measurements and metrics in the product and Testing Team.
- Ensure visibility, traceability, and control of the testing process to deliver high-quality software.
- Work, in conjunction with outside test organizations and Stakeholders, to plan, deploy, and manage Development Test and Evaluation (DT&E) and Operational Test (OT) test event.
- Ensure that the Development Test and Evaluation (DT&E) and Operational Test (OT) entrance and exit criteria are met.
- Ensure visibility, traceability, and control of the testing process to deliver high-quality software.
- Assist in the preparation and/or updating of specific testing documentation such as the Integrated Test Team (ITT) Charter, the Risk Assessment Level of Testing (RALOT), and other applicable test documentation.
- Utilize TeamForge to review release documentation and keep track of the progress of each DCAPES release for accountability and traceability.
- Participate in all test related meetings with Stakeholders.
- Support all Program Management Office (PMO) weekly meetings.
- Assist in coordinating the development contractor’s support of Government Test and Evaluation (T&E) events.
Configuration Manager III
Oasis Systems LLC
MAFB, Gunter Annex, Alabama
04.2019 - 04.2020
- Analyzed complex engineering change proposals.
- Designed, developed, and established configuration and data management documentation based on program requirements.
- Reviewed and made recommendations on contractor engineering data.
- Identified requirements and coordinating the development and implementation of computer-based configuration, data management systems, and electronic data support.
- Developed and implemented new processes affecting both the Program Management Office and the Project Sustainment Team.
- Established policy and procedures over the Configuration Management Library (CML) software, PVCS, and HP Quality Center/ALM containing program documentation, data/coding and the tracking of program Business Change Requests (BCRs), Problem Reports (PRs), Deficiency Reports (DRs) and Watch Items (WITs).
- Established, developed and administrated the PMO’s SharePoint and Configuration Control Board serving as the Secretariat and Principal Voting Member.
- Managed, provided insight and advised the PMO on program and project Integrated Master Schedules (IMS).
- Directly assisted the Program Manager and other key government officials with Software Development Lifecycle and Acquisitions support.
- Provided complete configuration control over program documentation and data/coding.
- Peer reviewed deliverables from the sustainment and development team.
Information Systems Security Officer
Nisga’a Tek, LLC
MAFB, Gunter Annex, Alabama
01.2019 - 04.2019
- Developed NIST documentation for systems during certification and re-certification cycles.
- Tested IA security controls and managed data within the Enterprise Mission Assurance Support Service (eMASS) for CE systems.
- Prepared the Security Assessment Plans (SAP).
- Identified, reported and resolved security issues/violations.
- Provided support for application and database audit requirements within the CE Systems.
- Created, edited, and updated security documentation for all CE systems.
- Performed audit and application scanning for all programs pertaining to CE systems.
- Participated and documented annual contingency, disaster recovery, and incident response testing and planning meetings.
- Identified and recommended mitigations for threats and risk associated with various programs for the Plan of Actions and Milestones (POA&M) report.
- Worked with developers and testers to 'build security in' as well as overseeing the quality of submitted software for the Systems Development Life Cycle (SDLC) process.
- Experienced with Risk Management Framework (RMF) or Department of Defense Information.
Configuration Manager
Nisga’a Tek, LLC
MAFB, Gunter Annex, Alabama
07.2018 - 01.2019
- Maintained the CM library.
- Archived acquisition documentation.
- Served as reference on technical writing and editing matters.
- Designed and established configuration management documentation.
- Prepared and listened in on weekly and monthly meetings.
- Recorded and maintained assessment and audit findings, minutes, and action items.
- Maintained close working relationships with program manager, documentation manager and test engineers to coordinate baseline control activities and customer product deliverables.
Software Tester
Robbins-Gioia LLC
MAFB, Gunter Annex, Alabama
12.2016 - 07.2018
- Served as a software tester for the US Air Force’s Civil Engineering Systems Energy Office.
- Conducted verification of software configurations, requirements, performance, and functional security testing.
- Assisted the IA team with testing related to RMF identified controls testing.
- Provided testing guidance as it relates to Risk Management Plans to the IA Security teams.
- Created detailed reports on quality metrics, identified bugs/flaws, functional security vulnerabilities, and recommended fixes.
- Identified and documented software defects using HPALM.
- Created and maintained software test scripts for multiple Air Force Civil Engineering applications.
- Applied analytical thought to isolate errors in software functionality.
- Analyzed tests results, captured and recorded all system defects, provided deployment recommendations, and conducted process and documentation assessments.
- Coordinated and executed test data between team members in the appropriate test environment.
- Created and modified test scripts for software testing.
Functional Analyst
General Dynamics
MAFB, Gunter Annex, Alabama
10.2014 - 12.2016
- Supported the GCSS-AF IF (Air Force Portal) and GCSS-AF Data Services (Data Warehouse) which consists of more than 860,000 customers.
- Supported the security team in performing network security monitoring and intrusion detection analysis in support of GCSS-AF.
- Used the software tools of Remedy, APEX, Tivoli Access Manager as well as the Portal itself to provide service.
- Resolved issues which range from troubleshooting network connectivity and navigation issues, creating/deleting accounts, user role/permission, reset passwords, web browser cleanups, installed drivers for CAC readers.
- Responded to help requests in the form of trouble calls, e-mails and faxes.
- Provided Tier I & 2 support for hardware, software, and network connectivity issues for a wide variety of applications. These include but are not limited to: AF Portal, ACES, IWIMS, CMOS, BaS&E, LOGMOD, OLVIMS, ES-S, TBA, CAS, SDC, AFWay, SFMIS, REMIS.
- Created/updated solution sets in ticketing system (Remedy) to ensure maximum efficiency and the ability to resolve customer’s issues at the lowest level possible.
Desktop Support Specialist
Information Innovators Inc.
MAFB, Gunter Annex, Alabama
01.2012 - 10.2014
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems affecting the Air Force.
- Initiated and created trouble tickets for solutions that required level II support in Remedy Applications.
- Remotely diagnose and troubleshoot client workstations using Remote Desktop, Remote Assistance, and Bomgar. Also configured, installed and updated hardware and software for all workstations while creating a standard image utilizing imaging software.
- Provided SharePoint Access to clients.
- Troubleshoot PC and Email Exchange Issues.
- Published Clients Certifications to the Global Access List using Outlook or Active Client.
- Handled classified and unclassified information for the Air Force.
- Reset passwords, provisioned and modified user accounts, security groups, org boxes, and distribution lists in Active Directory and NetIQ DRA.
- Manage contracts for acquiring computer systems, software, and software engineering services used for combat vehicles, missile support systems and operations overseas.
- Created tickets, responded to tickets, and escalated tickets as necessary. Each ticket must have detailed troubleshooting documentation that explains the problem, work done on the problem and the resolution to the problem.
Account Receivable Representative
ERSolutions
Montgomery, Alabama
07.2010 - 01.2012
- Assisted customers for in-house services such as making phone calls, and using a variety of automated systems to track accounts.
- Reconciled, balanced, and verified account payments were posted to customers’ accounts properly and accurately.
- Directed incoming calls for Billing and Credit Inquiry to responsible area of responsibility.
- Directed Customer problems to appropriate tier level of support.
- Remotely Monitored power solutions and Connect/Disconnect services.
Education
Bachelor of Arts -
Alabama State University
12.2009
Skills
- Microsoft Office (Word, Excel, Outlook, Access, PowerPoint)
- SharePoint
- Management
- Command Prompt commands
- Networking Concepts
- Organizational Skills
- Security Concepts
- Basic Networking
- Remote Access Troubleshooting
- Java Language
- HTML
- Command Prompt (Ping, IPconfig)
- Data Entry –75 wpm
- Remedy Management Skills
- ITSM Remedy Services 71
- Test documentation
- Software testing
- Acceptance testing
- Configuration management
- Risk assessment
- Stakeholder communication
- Team collaboration
- Problem solving
- User acceptance testing
- Test case development
- Regression testing techniques
- Test strategy creation
- Agile methodology
- Test script writing
- Functional testing
- Manual testing proficiency
Certification
- Security + Certification, 05/01/27
- ITIL Foundation
- CICM
- CompTIA Career ID, COMP001020396926
References
Available Upon Request
Clearance
Active Secret Clearance
Timeline
Testing Specialist
LOGC2, INC. DBA Connected Logistics
10.2023 - Current
Test Manager
Oasis Systems LLC
04.2020 - 10.2023
Configuration Manager III
Oasis Systems LLC
04.2019 - 04.2020
Information Systems Security Officer
Nisga’a Tek, LLC
01.2019 - 04.2019
Configuration Manager
Nisga’a Tek, LLC
07.2018 - 01.2019
Software Tester
Robbins-Gioia LLC
12.2016 - 07.2018
Functional Analyst
General Dynamics
10.2014 - 12.2016
Desktop Support Specialist
Information Innovators Inc.
01.2012 - 10.2014
Account Receivable Representative
ERSolutions
07.2010 - 01.2012
Bachelor of Arts -
Alabama State University