Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Simien

Lake Charles,LA

Summary

I dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I committed to maintaining professional relationships to increase profitability and drive business results. My Customer Service bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I enhanced customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. I'm truly passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Its important to mention that I am proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Kroger
06.2021 - 10.2023
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Representative

Simien Trucking
08.2019 - 08.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Virtual Assistant

Dillard's
03.2020 - 06.2020
  • Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
  • Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Education

Bachelor Of Applied Arts -

McNeese State University
Lake Charles, LA

High School Diploma -

Lagrange High School
Lake Charles, LA
05.2019

Skills

  • Scheduling
  • Data Entry
  • Product Knowledge
  • Paperwork Processing
  • Complaint Resolution
  • Appointment Scheduling
  • Call Management
  • Problem Resolution
  • Service Standard Compliance
  • Active Listening
  • Call Center Operations
  • Conflict Mediation
  • Customer Relations
  • Multi-Line Phone Talent
  • Computer Proficiency
  • Customer Relationship Management (CRM)

Timeline

Customer Service Representative

Kroger
06.2021 - 10.2023

Virtual Assistant

Dillard's
03.2020 - 06.2020

Customer Service Representative

Simien Trucking
08.2019 - 08.2022

Bachelor Of Applied Arts -

McNeese State University

High School Diploma -

Lagrange High School

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Brandy Simien