Brandy Sly
Opelousas,LA
Summary
Focused Store Manager versed in all aspects of running a retail establishment, including opening and closing procedures, banking, merchandising, and recruiting. Keeps operations efficient, productive, and on track to meet and exceed expectations consistently. Sales expert with unparalleled communication and relationship-building talents.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Store Manager
Grolee Express
Opelousas, Louisiana
02.2023 - Current
- Directed daily convenience store operations at Grolee Express.
- Coordinated opening routines, closing tasks, and shift handoffs.
- Resolved customer concerns with clear communication and steady service.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored inventory levels and placed orders to restock shelves.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Supervised cash handling, register balancing, and drawer audits.
- Developed relationships with suppliers to negotiate better prices.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Forecasted customer demand to set prices or credit terms for goods or services.
Cashier
Grolee Corner Stop
Opelousas, Louisiana
06.2018 - Current
- Processed cash, card, and mobile payments at Grolee Corner Stop register.
- Greeted customers and answered product questions at front counter.
- Cleaned checkout area, counters, and customer touchpoints.
- Accepted cash and credit card payments, issued receipts and provided change.
- Supported store opening and closing tasks in busy corner stop operations.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped with purchases and signed customers up for rewards program.
- Processed sales transactions to prevent long customer wait times.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Answered customers' questions and provided information on store procedures or policies.
Education
Lead-Deadwood High School
Lead, SDNathan Hale High School
Tulsa, OKSkills
- POS systems
- Cash handling
- Store operations
- Sales reporting
- Vendor negotiation
- Customer service
- Team leadership
- Problem solving
- Conflict resolution
- Effective communication
- Recruiting and hiring
Certification
- Food Safety Manager
Timeline
Store Manager
Grolee Express
02.2023 - Current
Cashier
Grolee Corner Stop
06.2018 - Current
Lead-Deadwood High School
Nathan Hale High School