Brandy Staub
O'Fallon,IL
Summary
Dynamic Stylist with a proven track record at LookAfter Hair, excelling in customer service and creative thinking. Enhanced client loyalty through expert trend knowledge and exceptional relationship management, significantly boosting referrals. Skilled in staff leadership and appointment coordination, I embody teamwork and strategic business management to drive success and foster professional development.
Overview
17
17
years of professional experience
Work History
Stylist
LookAfter Hair
03.2008 - Current
- Assisted colleagues with tasks to maintain a supportive workplace.
- Enhanced client loyalty, resulting in increased referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Instructed clients on selecting appropriate products and maintaining healthy hair routines.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Entered sales data promptly to assist in delivering rapid customer support.
- Resolved guest complaints about service or style.
- Maintained knowledge of contemporary hairstyling to ensure clients remain stylish.
- Coordinated and managed appointments efficiently to optimize schedules.
- Tracked daily changes in cash amounts consistently.
- Generated additional business through proactive distribution of business cards.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Engaged in staff development sessions and collaborative meetings.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Education
Certificate Of Technical Studies - Medical Informatics
Allied Medical College
St Louis, MO09.2002
Cosmetology License - Cosmetology
Coiffure School of Cosmetology
Belleville, IL09.1997
Skills
- Customer service
- Multitasking and organization
- Attention to detail
- Creative thinking
- Teamwork and collaboration
- Excellent communication
- Relationship building and management
- Organization
- Product merchandising
- Active listening
- Building positive rapport
- Schedule management
- Inventory management
- Client consultation
- Records management
- Multiple priorities management
- Customer consultation
- Marketing
- Quick learner
- Appointment scheduling
- Staff management
- Strong leader
- Appointment coordination
- Business management
Timeline
Stylist
LookAfter Hair
03.2008 - Current
Certificate Of Technical Studies - Medical Informatics
Allied Medical College
Cosmetology License - Cosmetology
Coiffure School of Cosmetology
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