Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Motley

Spring,TX

Summary

Experienced customer service representative skilled in outbound calls and utilizing software applications, including Excel. Proficient in delivering exceptional service and resolving customer issues. Displays a genuine passion for providing excellent customer experiences and is highly motivated to achieve excellence. Brings three years of valuable experience in customer service and office positions, demonstrating a proven track record of success in delivering top-notch service and maintaining professional relationships.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Stylist

Nicole's Hair
02.2014 - Current
  • Cut and trim hair according to clients' instructions and/or current hairstyles, using clippers, combs, hand-held blow driers, and scissors
  • Keep card files on clientele, recording notes of work done, products used and fees charged after each visit

FEMA Inspector

Corps
08.2017 - 11.2018
  • Under the Service Contract Act (SCA) I Performed inspections and assesses damage of residences
  • Assesses damage to dwellings and the overall habitability of homes and addresses each appropriate field using the ACE Field Software

New Homes Sales Consultant

Motik builders
01.2016 - 10.2018
  • Present and communicate a variety of floor plans, features and benefits
  • Maintain the required number of contracts to meet/ exceed sales goals
  • Prospect for new customer's through networking, referrals, and lead follow up

Customer Service Representative

Vantiv
01.2017 - 12.2017
  • Answer incoming calls to assist merchants with processing needs
  • Verify all processing accounts to ensure and maintain confidential information
  • Use multiple data base systems to conduct research for accts
  • Send and receive emails for team communications and/or company polices/updates
  • Track tending call types for company improvements
  • Expedite and transfer services issues to higher levels

Picker/packer

CVS
04.2016 - 09.2017
  • Order and dispense supplies
  • Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.

Care giver

Brookdale
06.2014 - 07.2016
  • Assisted patients with transfers between beds, baths, and wheelchairs.
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets

Education

Diploma -

Klein Oak High School
Spring, TX
05.2010

Skills

  • Word Processing
  • Customer Service
  • Customer Care
  • Call Center
  • Monitoring
  • Speaking
  • Coordination
  • Customer and Personal Service
  • Active Learning
  • Instructing

Certification

  • Cosmetology, 03/01/11, 03/01/19, Skills to do hair, manicure, facials, etc.
  • Cosmetologist, 02/01/17, Present
  • Cosmetologist, 03/01/13, 08/01/20

Timeline

FEMA Inspector

Corps
08.2017 - 11.2018

Customer Service Representative

Vantiv
01.2017 - 12.2017

Picker/packer

CVS
04.2016 - 09.2017

New Homes Sales Consultant

Motik builders
01.2016 - 10.2018

Care giver

Brookdale
06.2014 - 07.2016

Stylist

Nicole's Hair
02.2014 - Current

Diploma -

Klein Oak High School

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Erica Motley