Jodie Gormley
West Warwick
Summary
Dynamic and enthusiastic professional thriving in fast-paced environments, eager to contribute to a team-oriented setting. Seeking full-time opportunities that leverage strong multitasking abilities and quick adaptability to new procedures. Committed to delivering exceptional results while maintaining a positive attitude, ensuring seamless operations even under pressure. Prepared to bring energy and dedication to a new role, fostering collaboration and efficiency.
Overview
9
9
years of professional experience
Work History
Pet Stylist/Salon Leader
PetSmart
Johnston, RI
03.2025 - Current
- Educated junior stylists on best practices for grooming and safety to ensure compliance and client satisfaction.
- Delivered grooming services while upholding exceptional standards of pet care.
- Assessed individual pet characteristics and owner desires to create effective grooming plans.
- Cultivated strong client relationships by delivering effective communication on pet health and grooming requirements.
- Enhanced customer satisfaction by offering customized grooming solutions designed to meet specific pet requirements and owner expectations.
- Implemented and upheld safety protocols to maintain a clean working environment, fostering well-being for pets and staff.
Pet Stylist
Safari Pet Resort
Murfreesboro, TN
09.2020 - 03.2024
- Deliver outstanding customer service to pet owners by executing style requests, communicating clearly and honestly, and bringing a positive attitude to work each day.
- Provide exemplary cosmetic care for pets, being gentle and patient with anxious and difficult animals.
- Protect the best interests of our customers and their pets, notifying owners of any concerns, including skin abnormalities, ear infections, ticks, and fleas.
- Help our organization continue to grow by forming fruitful relationships with customers that result in repeat visits.
Grooming Manager
The Barking Lot
Providence, RI
09.2019 - 06.2020
- Talking to difficult/unhappy clients.
- Writing monthly emails for our clients.
- Approving time off/vacation requests and tracking sick leave.
- Constantly brainstorming ways to better the shop.
- Researching new products and grooming tools.
- Handling employee mishaps, conflict, etc.
- Perform grooming services yourself, conforming to client requests and meeting needs for specific breeds while ensuring all hired groomers follow the same standards.
Pet Stylist/Salon Manager
Petco
Providence, RI
05.2017 - 09.2019
- Administer the overall operations of the salon.
- Hire, train, and supervise all dog groomers and salon employees, ensuring they complete all training requirements and maintain safety standards provided by the company.
- Offer ongoing learning opportunities and evaluate pet styling and grooming jobs to maintain a high quality of service.
- Perform grooming services yourself, conforming to client requests and meeting needs for specific breeds while ensuring all hired groomers follow the same standards.
- Additional duties include guaranteeing the safety and well-being of pets and employees and solving issues quickly and calmly.
- Keep records of client services and oversee salon cleanliness and maintenance.
Education
Certificate - Medical Billing & Coding
Sanford Brown
Cranston, RI01-2010
Skills
- Training
- Scheduling
- Inventory
- Microsoft Word (10 years)
- Front Desk
- Time Management (10 years)
- Microsoft Excel
- English
- Customer Service
- Quality Assurance
- Typing
- Veterinary Assistant
- Word processing
- Microsoft Powerpoint
- Data Entry (10 years)
- Patience and empathy
- Strong communication skills
Assessments
- Sales skills — Proficient
- October 2021
- Influencing and negotiating with customers
- Full results: Proficient
- Administrative assistant/receptionist — Proficient
- December 2022
- Using basic scheduling and organizational skills in an office setting
- Cleaner fit — Proficient
- November 2022
- Measures the traits that are important for successful cleaners
- Retail customer service — Proficient
- Responding to customer situations in a retail setting
- Dog & cat groomer — Proficient
- July 2020
- Dog and cat grooming in a salon setting
- Medical receptionist skills — Proficient
- Managing physician schedules and maintaining accurate patient records
- Customer service — Proficient
- Identifying and resolving common customer issues
- Work style: Reliability — Proficient
- July 2022
- Tendency to be reliable, dependable, and act with integrity at work
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Attention to detail — Proficient
- April 2023
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Administrative support professional fit — Proficient
- Measures the traits that are important for successful administrative support professionals
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Pet Stylist/Salon Leader
PetSmart
03.2025 - Current
Pet Stylist
Safari Pet Resort
09.2020 - 03.2024
Grooming Manager
The Barking Lot
09.2019 - 06.2020
Pet Stylist/Salon Manager
Petco
05.2017 - 09.2019
Certificate - Medical Billing & Coding
Sanford Brown