Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Williams

1340 Elmfork Rd. Nicholasville,Ky

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Focused resolution professional with success and delivered unbiased perspective to solve disputes.

Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases.

Highly skilled Aveda Salon Owner and Master Stylist bringing proven expertise in business owning and operations. Manages activities with good understanding of current needs and future targets. Offers excellent project management and team leadership abilities.


Overview

29
29
years of professional experience

Work History

Salon Owner/Master Stylist

Christy's Studio On Main
Nicholasville, Ky
01.2003 - Current
  • Direct hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.
  • Evaluate financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss.
  • Prepare annual budgets with controls to prevent overages.
  • Create and monitor promotional approaches to increase sales and profit levels..
  • Maintain daily, monthly and quarterly records of costs and revenue.
  • Organize employee shifts with peak times and seasonality into consideration.
  • Develop realistic budgets based upon costs and fees for business.
  • Oversee business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs..
  • Optimize team hiring, training and performance.
  • Maintain motivated and well-paid sales team by calculating commission payments on time.
  • Devise processes to boost long-term business success and increase profit levels

Cosmetologist

Mickey's Signature Through Hair
Lexington, Ky
01.1996 - 01.2003
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.

Collections Specialist

Kentucky Medical Services
Lexington, KY
02.1994 - 12.1995
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.

Education

Certificate - Pharmaceutical Sales

National Association of Pharmaceutical Sales Rep.
Remote
01.2021

Technical Degree - Cosmetology

Barrett And Company School of Hair Design
Nicholasville, KY
01.1994

Associate of Applied Science - General Studies

Morehead State University
Morehead, KY

High School Diploma -

Jessamine County High School
Nicholasville, KY
05.1991

Skills

  • Sales
  • Marketing
  • Forecasting
  • Account Management
  • Business Planning
  • Microsoft Excel
  • Microsoft Word
  • Public Speaking
  • Training
  • Leadership

Timeline

Salon Owner/Master Stylist

Christy's Studio On Main
01.2003 - Current

Cosmetologist

Mickey's Signature Through Hair
01.1996 - 01.2003

Collections Specialist

Kentucky Medical Services
02.1994 - 12.1995

Certificate - Pharmaceutical Sales

National Association of Pharmaceutical Sales Rep.

Technical Degree - Cosmetology

Barrett And Company School of Hair Design

Associate of Applied Science - General Studies

Morehead State University

High School Diploma -

Jessamine County High School

Similar Profiles

CREATE PROFILE
Christy Williams