Brandy Stewart
Grants Pass,OR
Summary
Dedicated server with strong expertise in guest engagement, sales, and high-volume dining. Proven ability to enhance customer satisfaction through exceptional service and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Caregiver
The Foothill House
Grants Pass, OR
03.2026 - Current
- Assisted residents with daily living activities to promote independence and well-being.
- Supported medication management by ensuring timely administration of prescribed treatments.
- Maintained a clean and safe environment through regular housekeeping duties and safety checks.
- Communicated effectively with healthcare professionals to relay resident updates and concerns.
- Documented care activities and resident progress accurately in daily logs for continuity of care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Entrusted to handle confidential and sensitive situations in professional matter.
Server
Taprock Northwest Grill
Grants Pass, OR
04.2016 - 01.2026
- Delivered exceptional customer service to enhance dining experience.
- Assisted in training new servers on menu offerings and service protocols.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Managed multiple tables efficiently, prioritizing tasks during peak service hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Server
City Winery
Napa, CA
09.2014 - 01.2016
- Provided detailed menu knowledge to assist guests in making informed choices.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Implemented process improvements to streamline order-taking and payment procedures.
- Mentored junior staff, fostering a positive team environment and enhancing overall performance.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Assisted in training new servers on menu offerings and service protocols.
- Delivered exceptional customer service to enhance dining experience.
Education
No Degree - General Studies
Rogue Community College
Grants Pass, ORNo Degree - General Studies
Diablo Valley College
Pleasant Hill, CAHigh School Diploma -
Alhambra High School
Martinez, CA1991
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Service prioritization
- Sales expertise
- Allergy awareness
- Order management
- Food sales and promotion
- Daily specials memorization
- Banquet coordination
- Upselling techniques
Certification
Current OLCC
Current Food Handlers
Timeline
Caregiver
The Foothill House
03.2026 - Current
Server
Taprock Northwest Grill
04.2016 - 01.2026
Server
City Winery
09.2014 - 01.2016
No Degree - General Studies
Rogue Community College
No Degree - General Studies
Diablo Valley College
High School Diploma -
Alhambra High School