Offering background in analytical thinking and teamwork, with strong desire to develop in professional setting. Brings ability to quickly grasp new concepts and adapt to dynamic environments, paired with foundational skills in research and report writing. Ready to use and develop problem-solving and communication skills.
Overview
2025
2025
years of professional experience
Work History
Employment Specialist
Express Employment Professionals
11.2023 - 12.2024
Updated client records to reflect personal information, qualifications and career aspirations.
Assisted clients with completing job applications and submitting resumes to improve interview chances.
Established strong relationships with local employers to match clients with suitable job opportunities.
Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
Provided ongoing coaching and mentoring for candidates post-placement, fostering continuous improvement in their career paths.
Medical Billing and Coding Training
Climb Wyoming Programs
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Sorted and organized files, spreadsheets, and reports.
Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Staffing Coordinator
Hooper Holmes
Verified payroll, vacation and sick time hours to support accounting processes.
Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
Worked closely with other departments within the organization to address workforce planning needs effectively.
Call Center Representative
JCPenney
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.