Brandy Torbett
Alexander Forrest Investments
Lafayett,LA
11
years of professional experience
Assisted in managing residential and commercial properties to enhance operational efficiency.,Supported the development and execution of strategies aimed at boosting tenant satisfaction and property value.,Collaborated with team members to foster strong relationships with tenants and maintain regulatory compliance.
Work History
Property Manager
1 Year 4 Months- Facilitated daily administrative functions, addressing tenant inquiries and managing rent collection activities.
- Assisted tenants by promptly responding to their inquiries and service requests.
- Addressed and resolved tenant complaints regarding disturbances and violations efficiently.
- Performed regular inspections of vacant units before move-in dates to ensure readiness and cleanliness.
- Coordinated and scheduled routine maintenance and significant repair projects effectively.
- Cultivated and sustained positive relationships with residents, community members, and property owners.
Assistant Property Manager
1 Year 7 Months- Assisted in management and daily operation of a 180 unit apartment home community.
- Processed purchased orders and invoices.
- Worked closely with vendors and contractors when outsourcing assignments.
- Tracked and managed delinquent resident accounts.
- Maintained an occupancy rate of 97% or higher.
- Enforced adherence of all community guidelines.
- Exemplified problem resolution and created superb customer/resident experiences.
- Inspected vacant units prior to move-in and move-out to identify any damage or needed repairs.
- Conducted apartment tours for potential tenants to showcase available units and answer questions.
Property Manager
2 Years 3 Months- Managed operation of a 124 unit apartment home community during an acquisition under new ownership and management.
- Project management and supervision during a property wide renovation.
- Hired, supervised, and assisted all maintenance staff.
- Processed purchased orders and invoices.
- Worked closely with vendors and contractors when outsourcing assignments.
- Tracked and managed delinquent resident accounts.
- Maintained an occupancy rate of 96% or higher.
- Enforced adherence of all community guidelines.
- Exemplified problem resolution and created superb customer/resident experiences.
Assistant Property Manager
1 Year 3 Months- Assisted in management and operation of a 700+ unit apartment home community.
- Developed and executed a plan to achieve and maintain over 90% occupancy rate.
- Project management during property wide renovation.
- Tracked and managed delinquent resident accounts.
- Implemented payment plan options.
- Enforced adherence of all community guidelines.
- Exemplified problem resolution and created superb customer/resident experiences.
- Processed purchase orders and vendor invoices.
Quality Associate II
1 Year 6 Months- Provided training on proper inspection techniques and methods as well as good documentation practices.
- Maintained a safe working environment by complying with all safety protocols and reporting any potential hazards.
- Documented test results, process changes and corrective actions taken to resolve quality issues.
- Trained and mentored new quality assurance specialists on quality assurance processes and procedures.
- Performed routine audits and quality assurance reviews to test operational processes.
Quality Assurance Associate
2 Years- Performed random call selection for quality review within the Consultant Support Department.
- Provided one-on-one coaching and feedback sessions with support representatives, as needed.
- Used quality monitoring data management system to compile and track performance at team and individual level.
- Updated quality assurance records to reflect inspection results and corrective action reports.
Consultant Support Representative
7 Months- Developed successful solutions tailored to clients’ specific needs.
- Utilized strong communication skills when interacting with clients or colleagues both verbally and written.
- Implemented process improvements resulting in increased efficiency throughout the organization.
- Managed client accounts by providing timely updates on project progress and responding promptly to inquiries.
- Maintained up-to-date knowledge of industry trends as well as emerging technologies related to consulting services.
- Established effective relationships with customers, vendors, and stakeholders at all organizational levels.
Education
- Family Counseling and Crisis Intervention in Chemical dependency, family counseling and crisis intervention courses
- General studies
- General studies
Skills
Facilitated effective verbal and written communication with team members and clients.
Demonstrated strong commitment to work responsibilities.
Supported team leadership through collaborative efforts.
Maintained organization and ensured tasks were completed efficiently.
Applied knowledge of fair housing laws in daily operations.
Promoted customer and resident retention through proactive engagement.
Practiced active listening to understand needs and concerns.
Contributed to process improvement initiatives for enhanced efficiency.
Assisted in strategic planning and problem-solving activities.
Participated in staff training programs to improve skills.
Coordinated project management activities to meet objectives.
Applied maintenance knowledge to support operational needs.
Assisted in financial budgeting and reporting processes.
Developed interpersonal skills to communicate effectively at all levels.
Timeline
Property Manager
Alexander Forrest Investments
03.2025 - 07.2026Read More
Assistant Property Manager
Morgan Properties
07.2023 - 02.2025Read More
Property Manager
Alexander Forrest Investments
04.2021 - 07.2023Read More
Assistant Property Manager
Wampold Companies
01.2020 - 04.2021Read More
Quality Associate II
Grifols Plasma
07.2018 - 01.2020Read More
Quality Assurance Associate
Ambit Energy
07.2016 - 07.2018Read More
Consultant Support Representative
Ambit Energy
11.2015 - 06.2016Read More
Klein high school
from General studies
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North Harris county community college
from General studies
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Houston allied health careers
from Family Counseling and Crisis Intervention in Chemical dependency, family counseling and crisis intervention courses
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