Brandy Trillo
Jefferson City,MO
Summary
While working as a server and bartender for 15+ years, I've learned much about multitasking, time management and customer service. Efficiency and cleanliness are always top priorities. I take pride in knowing my customers well and personally, and being able to satisfy their expectations each visit. I took these skills to the bail bonds office as well, working with several different agents out of one office and sufficiently meeting their individual needs while continuing the general cleaning and front desk needs of the office.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Water Tower Bar and Grill
Jefferson City, MO
06.2018 - Current
- Excelled in handling several tables at once while maintaining high service standards.
- Operated POS system to efficiently process orders.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Created a positive dining experience for guest for the entirety of their visit.
- Maintained clean and organized dining and work areas satisfactory to health and safety codes.
- Developed strong relationships with regular customers building and creating return business.
- Learned and followed local alcohol laws to keep restaurant and bar safe and comfortable for customers and staff.
- Kept up with fast-paced environments, multiple people and tasks while ensuring timely service during peak hours.
Receptionist/Bondsman
Higgins Bail Bonds
Jefferson City, MO
02.2016 - 06.2018
- Managed front desk operations, ensuring a welcoming atmosphere for all visitors.
- Organized and maintained files, data entry with Microsoft Office.
- Coordinated several different licenced bondsman accounts with appropriate state and county offices.
- Assisted in administrative tasks, aiding in overall office productivity.
- Maintained confidentiality to protect client privacy.
- Answered phone promptly and directed incoming calls to desired locations.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Associates - General Studies
Columbia College
Jefferson City, MO04.2018
Skills
- Strong work ethic
- Exceptional customer service
- Cleanliness standards
- Guest relations management
- Task prioritization
- Multitasking and organization
Timeline
Server/Bartender
Water Tower Bar and Grill
06.2018 - Current
Receptionist/Bondsman
Higgins Bail Bonds
02.2016 - 06.2018
Associates - General Studies
Columbia College