Brandy Usher
Elk Grove,CA
Summary
Self-motivated technical sales professional seeking opportunities to contribute to the Apple organization with the goal of growth through large strategic wins. As a significant contributor to the success of Business@Apple our teams have modeled behavior that enabled Apple to grow and move the business forward. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
24
24
years of professional experience
Work History
Account Manager
Apple - Market Team 4
10.2003 - Current
- Mentor to Greater Elk Grove Team
- Lead Market Team One AMR Online team for Business at Apple Integration Meetings
- Team Lead for SFO Market team for Apple for Business 2.0
- Develop Core business accounts from transactional relationships and establish my team as Trusted Advisors to help secure Apple's position with C-Level strategic partners
- Team lead and mentor for Mac as Choice Opportunities
- Field Sales Collaboration with Business Development manager for both in person customer sales and local mentorship of Union Square Call center team. Two of those team members work in Elk Grove today.
- Call Center lead in ACN Consultative Service Engagements
- Achieved or exceeded company-defined sales quotas.
- Contributed to event marketing, sales and brand promotion by participating in Company Trade shows.
- Partnered with Sales Managers and Business Development Managers to launch Collaborative Market AM Teams for Market team 1 and Market Team 4.
Sales Manager
East West Vacations
09.2000 - 09.2003
- Launch East West Vacations Call Center to centralize package air sales for East West Resort destinations (12 US Locations)
- Hire and train and maintain call center team
- Partnered with local resort Sales Manager build a pipeline of package sales to increase property bookings by 20%.
- Train on airline and CRM software to maximize profits on package sales
- Cross train location sales teams on First Resort Software to raise sales skill set to drive local sales
- Build customize sales training manuals for each East West Resort property call center location
- Partner with East West Tech Services to streamline Active Directory integration and VPN tunnel for Denver to all Resort locations
- Maintain pipeline in First Resort as well as CRM to maximize inventory sales at each location
- Partner with East West Leadership to launch new resort location teams
- Support all technology and customer escalations.
- Disaster Response Lead. Lead team through Sept 11 operations and response.
Education
Business -
University of Missouri Columbia
Columbia, MOSkills
- Team leadership
- Pivot Tables and Data Analysis
- Project management
- Staff development
- Call Campaign Development and Execution
- Client assessment and analysis
- Prompt Engineering
Languages
French
Limited Working
Timeline
Account Manager
Apple - Market Team 4
10.2003 - Current
Sales Manager
East West Vacations
09.2000 - 09.2003
Business -
University of Missouri Columbia
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