Brandy Vickers
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Transportation Driver
Akron Public Schools-Office Of Career Education
08.2007 - Current
- Provided timely transportation of diverse clients to school districts.
- Coordinated dispatching of 140 drivers to accomplish daily school transportation requirements.
- Coordinated driver dispatch to accomplish daily transportation requirements.
- Analyzed transportation data to identify improvement opportunities.
- Handled parent/teacher inquiries and suggestions courteously and professionally.
- Answered constant flow of client calls with minimal wait times.
- Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Education
High School Diploma -
Garfield CLC
Akron, OHCertification - Medical Insurance Billing
Herzing University
Akron, OHSkills
- Appointment Scheduling
- Paperwork Processing
- Account Updating
- Call Management
- Complaint Resolution
- Data Collection
- Information Security
- Data Entry
Timeline
Transportation Driver
Akron Public Schools-Office Of Career Education
08.2007 - Current
High School Diploma -
Garfield CLC
Certification - Medical Insurance Billing
Herzing University
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