Brandy Whisenant
Pell City,AL
Summary
Dynamic General Manager with a proven track record in operations management, team building, and customer relations. Expertise in strategic planning and problem resolution, driving business growth and enhancing team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Guthries Attalla LLC
08.2022 - Current
- Led daily operations, ensuring efficient workflow and adherence to company standards.
- Developed and implemented strategic plans to enhance customer satisfaction and operational efficiency.
- Oversaw staff training programs, fostering team development and improving service delivery.
- Analyzed financial reports to identify cost-saving opportunities and optimize resource allocation.
- Enhanced inventory management processes, streamlining ordering systems and minimizing waste.
- Conducted regular audits of operational procedures, identifying areas for continuous improvement initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Assistant Manager/Breakfast Supervisor
Jack Family Resturant
05.2021 - 08.2022
- Facilitated team training programs to enhance service standards and operational efficiency.
- Streamlined inventory management processes, reducing waste and improving cost control.
- Coordinated scheduling and staffing to optimize labor resources during peak hours.
- Implemented customer feedback mechanisms to improve menu offerings and service quality.
General Manager
Huddle House
01.2020 - 07.2021
- Established performance metrics, monitoring progress to drive accountability within the team.
- Collaborated with vendors to negotiate contracts, reducing costs while maintaining quality standards.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Education
High School Diploma -
Ashvile High School
Ashville, ALBusiness Education -
Eden CareerTeck
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- Staff development
- P&L management
- Team training and development
- Motivation
- Client relations
- Schedule management
- Staff motivation
- Labor cost controls
- Customer retention
- Strategic planning
- Deadline oriented
- Performance improvement
- Vendor relationships
- Employee development
- Consistently meet goals
- Facility management
- Performance improvements
- Exceptional interpersonal communication
- Staffing
- Workflow planning
- Performance evaluations
- Purchasing
- Recruitment
- Expense control
- Business development
- Purchasing and planning
- Operations oversight
- Performance analysis
- Cost analysis and savings
- Team oversight
- Marketing
- Financial administration
- Sound judgment
Certification
I am Servsafe Certified.
Timeline
General Manager
Guthries Attalla LLC
08.2022 - Current
Assistant Manager/Breakfast Supervisor
Jack Family Resturant
05.2021 - 08.2022
General Manager
Huddle House
01.2020 - 07.2021
High School Diploma -
Ashvile High School
Business Education -
Eden CareerTeck