Brandy Whitney
Sumner,IL
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
22
22
years of professional experience
Work History
Technology Aide
Red Hill CUSD 10
Bridgeport, IL
01.2019 - Current
- Communicate with administrators and teachers in planning, implementing, and integrating technology.
- Coordinate and promote communication efforts, troubleshooting, and staff development.
- Assist in overseeing of projects and tasks for response time that aligns with district expectations.
- Meet with IT staff weekly to discuss expectations and gather feedback.
- Assist in management of Information Technology Programs, Operations, and staff.
- Create and manage user accounts for network, emails, and software.
- Google Education Level 1 & 2 certification.
- Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency
- Served at internal helpdesk, accepting and resolving calls or delegating more severe issues to IT Specialist
- Performed troubleshooting and repaired peripheral devices such as printers, IPEVO devices, and more.
- Answered and triaged requests for assistance in order to provide top-notch support
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- Set up PCs, projectors, and microphones for use in video conferencing rooms
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods
Paraprofessional Library Aide
Red Hill CUSD 10
Bridgeport, Il
01.2009 - 01.2019
- Maintaining, inventorying, and preparing BGS Library.
- Creating, maintaining, and analyzing data for BGS RTI program.
- Maintained excellent attendance record, consistently arriving to work on time
Administrative Secretary
Dr. Vinod Doreswamy
Lawrenceville, Il
01.2003 - 01.2005
- Insurance billing and collection of accounts for the clinic, receipts for billing.
- Maintaining client accounts, & appointment scheduling.
Water/Police Secretary
City of Sumner
Sumner, Il
01.1995 - 01.2002
- Payroll including taxes, wage garnishments, misc deductions, IMRF deductions and payments, along with state, federal, FICA, and SS payments, and W2's for all city employees.
- Water bill and collection for municipality.
- Maintaining all city accounts and balances.
- Assist in preparation of annual budget for city.
Education
Bachelors - Science, Human Services/ Math
St. Mary-of-the
Terre Haute, IN2003
Associates - Science, Engineering/ Math
Olney Central College
Olney, IL1993
Diploma -
Red Hill High School
Bridgeport, IL1991
Skills
- Desktop Technical Support
- Mobile Device Deployment
- Help Desk Operations
- Mobile fleet management
- Software deployment management
- Application installations
References
- Tammy Parker, 17255 Main St Blvd, Russellville, Il, 618-707-5357
- Clarence Gross, 10371 Club Kilroy Rd, Bridgeport, Il, 618-554-5903
- Andrea Youngs, 409 20th Street, Lawrenceville, Il 62439 812-881-5858
Timeline
Technology Aide
Red Hill CUSD 10
01.2019 - Current
Paraprofessional Library Aide
Red Hill CUSD 10
01.2009 - 01.2019
Administrative Secretary
Dr. Vinod Doreswamy
01.2003 - 01.2005
Water/Police Secretary
City of Sumner
01.1995 - 01.2002
Bachelors - Science, Human Services/ Math
St. Mary-of-the
Associates - Science, Engineering/ Math
Olney Central College
Diploma -
Red Hill High School