Hi, I’m
Brandy Williams
Marietta,GA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Results-driven Customer Service Specialist 1 at Wayfair with a focus on cultivating strategic partnerships and delivering cost-effective solutions. Proven expertise in product assembly, construction, logistics, and customer service. Adept at troubleshooting, budgeting, and managing diverse teams. Demonstrated success in handling challenging situations with empathy. Known for organizational prowess, problem-solving skills, and a practical approach to challenges. Seeking a management role to contribute to organizational efficiency and customer service excellence.
Overview
5
years of professional experience
Work History
Wayfair
Specialist 1, Supplier Engagement Team
01.2020 - 01.2024
Job overview
- Facilitated seamless communication between suppliers, customers, and logistics staff
- Managed cases, implemented financial adjustments, and resolved conflicts
- Demonstrated proficiency in written and verbal communication.
Transcom
Senior Advisor Tier 2
01.2019 - 01.2020
Job overview
- Oversaw operations and provided guidance to Tier 1 agents
- Certified in Mac computers and cellular devices, actively assisted customers
- Contributed to the onboarding process of new Technical Support Tier 1 agents
- Member of the Culture Advisory Board.
Education
Shelton State Community College
General Studies
Holt High School
Advanced General Studies
Purdue Global
Business Management Major from Business Management
01.2026
University Overview
- Relevant Coursework:
- Accounting
- Building customer Sales
- Loyalty and Introduction to Management
Skills
- Customer Service
- Microsoft Office
- CRM
- Outlook
- Excel
- Managing Groups
- Troubleshooting
- Budgeting
- Graphic Design
- Organization
- Problem Solving
- Motivation
- Data Entry
- Self-Motivated
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Google Workspace
- Clerical Support
- Decision-Making
- Active Listening
- PPE Compliance
- Excellent Communication
- Good Telephone Etiquette
- Teambuilding
- MS Office
- Flexible and Adaptable
- Planning and Coordination
- Cultural Awareness
Accomplishments
- Culture committee member - Apple care via Transcom
- Nominee for the Amethyst Award - Via Wayfair
Personal Information
Title: Customer Service Specialist/ Technical Advisor/Customer Care Agent
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Specialist 1, Supplier Engagement Team
Wayfair
01.2020 - 01.2024
Senior Advisor Tier 2
Transcom
01.2019 - 01.2020
Shelton State Community College
General Studies
Holt High School
Advanced General Studies
Purdue Global
Business Management Major from Business Management