Brandy Williams

I started in Feb. 2024 cashier. I crossed trained and worked in our kitchen called BonFire for few months. I got promoted to Lead Cashier. I worked that position for 3 months and applied for Operation Manager. Got promoted and moved to my new store.

• Greeted customers and provided excellent customer service.
• Ensured accuracy of all transactions by verifying prices, quantities, discounts.
• Organized backroom operations including receiving, storing, restocking merchandise.
• Balanced the daily tills, safe audits, change orders.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Checked personal identifications during alcohol and tobacco sales.
• Scheduling entire store, interviews, hiring and counseling.

• Worked long hours outdoors in all types of weather conditions.
• Loaded harvested crops into truck beds or trailers for transport to processing sites.
• Inspected vehicles to ensure they are roadworthy and comply with safety regulations.
• Drove, operated and maintained farm equipment and tools.

• Conducted routine checks on all equipment used on the ranch to ensure it was working correctly.
• Sorted livestock into pens according to breed or size prior to shipping.
• Watered and fed livestock and cleaned pens and enclosures to maintain farm animal health.

• Managed daily operations of business, including hiring and training staff.
• Developed strategic plans to increase profitability and efficiency.
• Created marketing campaigns to attract new customers.
• Negotiated contracts with vendors and suppliers.

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Monitored inventory levels and placed orders to restock shelves.
• Developed strategies to maximize sales and profitability.
• Established customer service standards and monitored staff compliance.
• Resolved customer complaints in a timely manner.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

• Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
• Responded promptly to special requests from guests or management staff.
• Completed daily checklists accurately documenting completion of tasks assigned.
• Inspected each room for cleanliness, utilizing checklist to meet company standards.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Trained new employees on food preparation, cash handling, and customer service techniques.
• Monitored daily operations of the restaurant, including inventory control and ordering supplies.
• Scheduled shifts for staff members based on weekly forecasts.
• Performed administrative duties such as payroll processing, bookkeeping tasks.
• Managed team of 10-15 employees in fast-paced environment.