Brandy Wilson
Birch Run,MI
Summary
Motivated professional skilled in customer service, communication, and accuracy. Passionate about learning new things, achieving goals, and being a team player.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Operator
Siemens Industry
05.2023 - Current
- Effectively communicate with customers about payment needs and keep updated, detailed and accurate notes.
- Manage a portfolio of $14-$17 million dollars respectively of customer invoices.
- Reduce outstanding account balances through follow-up via email and telephone on overdue invoices and negotiating payment arrangements with customers.
- Utilize CCMT, SAP and other software to manage invoices and payments.
- Collaborate with my sales teams, PMs, CPMs, and management teams to resolve billing discrepancies.
- Handle day-to-day accounting administrative tasks to ensure proper documentation needed by the customer is accurately provided.
Server/Trainer
Innovators Brewing Company
02.2021 - 05.2023
- Work with POS system to place orders, manage bills
- Keep register accurate through correct billing, payment processing and cash management
- Resolve guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Accurately and effectively place food/beverage orders from guests to fellow team members and managers
- Performed opening and closing duties to ensure clean and effective work environment
- Mentored new hires, resulting in stronger staff development and increased business productivity
Bartender
Slo Bones BBQ Smokehaus
08.2017 - 07.2021
- Kept bar presentable and well-stocked to anticipate customer's needs
- Kept own cash drawer balanced with accurate bill payment and processing, and POS system skills
- Performed opening and closing duties, setting up for incoming shifts, cash drawers, and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels
- Handled simultaneous customer, team, and business needs while avoiding unnecessary errors and delays
- Organized and executed catering and special events
Education
High School Diploma -
Vassar Senior High School
Vassar, MI06.2010
Skills
- Communication (verbal and written)
- Time Management
- Team Player
- Customer Service
- Conflict Management
- Knowledge of CCMT and SAP programs
- Microsoft Office skills
- Basic understand of accounting
- Accuracy
Timeline
Accounts Receivable Operator
Siemens Industry
05.2023 - Current
Server/Trainer
Innovators Brewing Company
02.2021 - 05.2023
Bartender
Slo Bones BBQ Smokehaus
08.2017 - 07.2021
High School Diploma -
Vassar Senior High School
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