Brandy Wolfgram
Cheboygan,MI
Summary
Results-driven Community Membership Manager with expertise in developing membership strategies, enhancing engagement, and fostering retention through exceptional customer service and meaningful events.
Overview
2026
2026
years of professional experience
Work History
Community Membership Manager
Girl Scouts of Michigan Shore to Shore
Traverse City, MI
11.2023 - Current
- Developed and implemented membership recruitment strategies to increase engagement and retention.
- Coordinated training sessions for volunteers, enhancing their effectiveness in outreach efforts.
- Collaborated with cross-functional teams to design promotional materials for membership drives.
- Facilitated communication between members and leadership, addressing concerns promptly and effectively.
- Organized community events to promote programs and foster relationships within the local community.
- Continually refined membership strategies, making data-driven decisions to adapt and evolve in response to shifting member needs and preferences.
- Served as primary point of contact for member inquiries, providing exceptional customer service in all interactions.
- Increased membership retention through effective communication strategies and personalized outreach.
Office Coordinator
Comprehensive Medical Evaluations
Indian River, MI
2016 - 10.2023
- Coordinated daily office operations, ensuring efficient workflow and optimal resource allocation.
- Managed scheduling for medical evaluations, optimizing appointments and minimizing patient wait times.
- Developed and implemented office procedures to enhance operational efficiency and accuracy in documentation.
- Oversaw inventory management of office supplies, maintaining adequate stock levels and reducing procurement costs.
- Streamlined patient intake processes, enhancing data accuracy and improving overall patient experience.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Education
Certificate of Technical Studies - Medical Billing And Coding
Bryant And Stratton College
Getzville, NY05-2023
Skills
- Sales strategy development
- Brand awareness
- Marketing campaigns
- Event planning support
- Data entry proficiency
- Microsoft office expertise
- Cross-functional coordination
Timeline
Community Membership Manager
Girl Scouts of Michigan Shore to Shore
11.2023 - Current
Office Coordinator
Comprehensive Medical Evaluations
2016 - 10.2023
Certificate of Technical Studies - Medical Billing And Coding
Bryant And Stratton College