BRANDY HUGHES

• Arranged travel and lodging for convention services/trade show attendees (both internal and external).
• Created detailed timelines for events to meet all deadlines and assisted with expense tracking for budget reporting.
• Maintained event calendars and monthly event report to sales field.
• Coordinated schedules and timelines for events.
• Managed event logistics and scheduling for display product deliveries.
• Communicated with event support, audio visual, and other convention vendors to obtain price quotes.
• Utilized internal applications to prepare and distribute attendee, hotel confirmations, and registration lists.
• Tracked, routed, and distributed vendor contracts and agreements.
• Developed and distributed event surveys to gather feedback and assess event success.

• Supervised multiple patient cases from project start through delivery by prioritizing needs and surgery dates.
• Production and Scheduling Planner for custom implant manufacturing
• Created job files for each project, maintained database and spreadsheets with accurate inventory and status.
• Kept projects on schedule, managed deadlines & competing demands, while adapting to frequently changing workflows.
• Established rapport and engaged with stakeholders to build lasting relationships.

• Helped large volume of customers every day while delivering exceptional customer service by leveraging extensive knowledge of products and services, thus creating welcoming, positive experiences.
• Assumed responsibility for general orders via and phone and electronic communications.
• Served as liaison between Customer Service and Marketing for training on new product launches.
• Provided training and support to new associates to help provide high-quality customer service.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Provided direct support to customers, branches, and sales force to track and resolve order issues.

• Demonstrated computer skills for data entry and answered high volumes of inbound sales rep calls and email requests.
• Prepared and presented important legal documents to management.
• Responsible for coordinating all company returns to major suppliers.
• Built relationships with customers and community to establish long-term business growth