BRANDY LEE GONZALEZ CHAVEZ
Las Cruces,NM
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering outstanding support. Skilled in handling inbound and outbound calls, good problem-solving, multitasking and always being positive. Background in customer service roles with high-volume customer demands.
Overview
14
14
years of professional experience
Work History
Remote Sales Representative
MCI Telecommunications
Las Cruces, NM
11.2020 - 03.2023
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Stayed current on company offerings and industry trends.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Tiffany's Greek restaurant
Las Cruces, NM
01.2012 - 01.2019
- Provided exceptional service to many customers a day at family style establishment
- Assisted customers in selecting appetizers, entrees and desserts
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties
- Carefully transferred orders from kitchen and dining areas to tables and cleared plates as patrons finished food and beverage items
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
- Processed customers' payments and provided receipts
- Greeted customers when walking in always with a smile and lots of positivity!
- Provided the best customer service
Bartender/Server
Azul hotel Encanto
Las Cruces, NM
01.2010 - 01.2012
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Greeted customers, answered questions
- While giving exceptional customer service.
Applecare Advisor
Volt
01.2009 - 01.2010
- Supported apple iPhone customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Devised incisive workarounds and resolutions for technical problems
- Researched, resolved and followed up on Technical support and customer issues, earning 5-star customer review rating
- Provided real-time support to everyday users of Apple iPhones
Education
High School Diploma - undefined
Onate High School
Completed coursework in English - General Studies
New Mexico State University - Dona Ana Community College, Some College
Skills
Clears communication skillsundefined
Timeline
Remote Sales Representative
MCI Telecommunications
11.2020 - 03.2023
Tiffany's Greek restaurant
01.2012 - 01.2019
Bartender/Server
Azul hotel Encanto
01.2010 - 01.2012
Applecare Advisor
Volt
01.2009 - 01.2010
High School Diploma - undefined
Onate High School
Completed coursework in English - General Studies
New Mexico State University - Dona Ana Community College, Some College
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