Hynesha Dortch
Beaumont,MS
Summary
Dedicated professional seeking role as a Customer Service Rep with strong communication and problem-solving skills. Experience in retail sales and team collaboration, adept at handling customer inquiries and resolving issues efficiently. Proven ability to adapt in fast-paced environments, ensuring a positive customer experience and fostering client satisfaction.
Overview
7
7
years of professional experience
Work History
Remote Sales Representative
Direct Tv Sales
05.2022 - 12.2023
- Developed and maintained strong relationships with customers to drive sales and enhance customer satisfaction.
- Conducted remote sales presentations and product demonstrations to potential clients, effectively communicating product benefits and features.
- Achieved and exceeded monthly sales targets by implementing strategic sales techniques and leveraging product knowledge.
- Managed a high volume of inbound and outbound calls to engage with prospective customers and close sales deals.
- Collaborated with team members to share best practices and improve sales processes, contributing to overall team success.
- Utilized CRM software to track sales activities, customer interactions, and follow-up actions, ensuring accurate record-keeping and reporting.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience.
- Participated in ongoing training and development programs to stay updated on product offerings and sales strategies.
Customer Service Representative
Foundever
05.2020 - 12.2022
- Managed a high volume of inbound and outbound calls, addressing customer inquiries and resolving issues efficiently to ensure customer satisfaction.
- Demonstrated strong problem-solving skills by identifying customer needs and providing appropriate solutions or alternatives.
- Maintained detailed and accurate records of customer interactions, transactions, comments, and complaints in the company database.
- Collaborated with team members and other departments to enhance service delivery and improve customer experience.
- Achieved and consistently exceeded performance metrics, including call handling time, customer satisfaction scores, and first-call resolution rates.
- Participated in training sessions and workshops to stay updated on product knowledge and customer service best practices.
- Assisted in the development and implementation of new customer service protocols and procedures to streamline operations.
- Provided feedback and insights to management on customer trends and potential areas for service improvement.
Non-Clinical Intake Representative
Evercore Healthcare
05.2017 - 12.2019
- Facilitated the intake process for non-clinical healthcare services, ensuring accurate and timely collection of patient information.
- Collaborated with healthcare providers and administrative staff to streamline communication and improve patient intake procedures.
- Managed patient records and data entry, maintaining confidentiality and adherence to HIPAA regulations.
- Assisted patients and families with inquiries and provided guidance on healthcare services and procedures.
- Coordinated with insurance companies to verify patient coverage and benefits, enhancing the efficiency of the billing process.
- Identified and resolved discrepancies in patient information, contributing to improved data accuracy and service delivery.
- Participated in team meetings and training sessions to stay informed about updates in healthcare policies and procedures.
Education
High School Diploma - General Education
Perry central high school
Beaumont, MS05.2023
Skills
- Communication
- Problem-Solving
- Active Listening
- Empathy
- Time Management
- Multitasking
- CRM Software Proficiency
- Conflict Resolution
- Attention to Detail
- Adaptability
- Patience
- Product Knowledge
- Technical Proficiency
- Communication Skills
Timeline
Remote Sales Representative
Direct Tv Sales
05.2022 - 12.2023
Customer Service Representative
Foundever
05.2020 - 12.2022
Non-Clinical Intake Representative
Evercore Healthcare
05.2017 - 12.2019
High School Diploma - General Education
Perry central high school