Kimberly Villanueva
Douglasville,GA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Remote Sales Representative
T Techsolutions
08.2022 - 12.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Receptionist
Peachtree Rehab
03.2022 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
Delivery Driver
Tiff’s Treats
04.2020 - 08.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Barista Shift Supervisor
Courtyard By Marriott
07.2019 - 01.2020
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Education
Bachelor of Science - Accounting
University of Phoenix
Tempe, AZ04.2026
Skills
- Computer Proficiency and Microsoft Office
- Product Merchandising and Distribution
- Security Practices
- Adobe Systems Adobe Acrobat
- Qualified Lead Generation
- Quote Information
- Continuous Improvement Strategies
- Account Services
- Electronic Communication
- Inventory Management
- Special Requests
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Remote Sales Representative
T Techsolutions
08.2022 - 12.2022
Receptionist
Peachtree Rehab
03.2022 - 08.2022
Delivery Driver
Tiff’s Treats
04.2020 - 08.2020
Barista Shift Supervisor
Courtyard By Marriott
07.2019 - 01.2020
Bachelor of Science - Accounting
University of Phoenix