Summary
Overview
Work History
Education
Skills
Timeline
Generic

BrandyLynn Viveiros

Palm Bay,FL

Summary

Dynamic professional with extensive experience in retail and bakery management, notably at Walmart and Joan's Perfect Pie. Excelled in upselling, promotional support, and conflict resolution, enhancing customer satisfaction and sales. Demonstrated superb time management and excellent communication, leading teams to exceed customer expectations and achieve sales targets. Proven track record of improving operational efficiency and fostering positive customer relationships.

Overview

14
14
years of professional experience

Work History

Sales Associate

Walmart
12.2024 - Current
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.

Bakery Manager

Smallcakes Cupcakery & Creamery
10.2021 - 12.2024
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained and controlled inventory of baked goods.
  • Managed all baking operations professionally and handled all problems confidently.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.

Customer Service Cashier

Walmart
04.2020 - 10.2021
  • Redeemed coupons to discount purchases.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Met customer service goals and exceeded customer expectations.
  • Processed customer orders and accurately handled payment transactions.

Bakery Supervisor

Joan's Perfect Pie
11.2010 - 02.2020
  • Complied with health and safety codes to protect staff and customers.
  • Created appealing displays to showcase products in bakery.
  • Operated cash registers and processed payments accurately.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Trained and supervised new employees on bakery operations and procedures.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Produced consistently high-quality baked goods for customers.
  • Cleaned and maintained kitchen equipment and oven.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Managed display cases to verify freshness and attractiveness of products.

Education

Associates - Culinary Arts

Keiser University
Melbourne, FL

Skills

  • Upselling
  • Promotional support
  • Retail loss prevention
  • Sales training
  • Self-checkout assistance
  • Conflict resolution
  • Payment processing
  • Professional demeanor
  • Meeting deadlines
  • Upselling and cross selling
  • Product guidance
  • Positive and professional
  • Friendly and outgoing
  • Reliable and punctual
  • Cash handling accuracy
  • Excellent communication skills
  • Guest relations
  • Point of sale operation
  • Superb time management

Timeline

Sales Associate

Walmart
12.2024 - Current

Bakery Manager

Smallcakes Cupcakery & Creamery
10.2021 - 12.2024

Customer Service Cashier

Walmart
04.2020 - 10.2021

Bakery Supervisor

Joan's Perfect Pie
11.2010 - 02.2020

Associates - Culinary Arts

Keiser University

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BrandyLynn Viveiros