Brandymarie Roman
Minneola,FL
Summary
Dynamic customer associate with a proven track record at Dunkin' Donuts, excelling in sales and upselling while delivering exceptional service. Skilled in problem-solving and inventory management, I effectively enhanced customer satisfaction and loyalty through personalized recommendations and teamwork, contributing to a positive shopping experience. Fluent in multiple languages, I adapt swiftly to diverse customer needs.
Overview
2
2
years of professional experience
Work History
Customer Associate
Dunkin' Donuts
1910 Stefko Blvd Bethlehem Pa 18017
03.2024 - 03.2025
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Operated point-of-sale system to process transactions accurately and swiftly.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted in inventory management by restocking supplies and monitoring stock levels regularly.
- Collaborated with team members to enhance workflow during peak hours, ensuring timely service delivery.
- Trained new employees on operational procedures and customer service protocols effectively.
- Engaged with customers to promote products, enhancing overall customer satisfaction and experience.
- Adapted quickly to changing tasks and priorities in a fast-paced environment, demonstrating flexibility and resilience.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Stretching beyond assigned duties when needed for smooth business operations.
- Recommended items to customers based on specific needs and explained features and benefits.
Customer Associate
Michaels Craft Store
1069 Bloomfield Ave Clifton NJ 07012
01.2023 - 08.2023
- Balancing workload efficiently by prioritizing tasks based on urgency or importance.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Participating actively in team meetings sharing insights that contribute to continuous improvement efforts.
- Collaborated with team members to meet sales targets and improve overall store performance.
- Responding empathetically to customers' concerns during difficult situations while offering appropriate solutions.
- Contributed to inventory management, ensuring optimal stock levels and minimal waste.
- Provided personalized recommendations, leading to higher sales conversion rates.
Education
GED -
Colombia High School
Maplewood, NJSkills
- Goal oriented
- Fluent in multiple languages
- Active learning
- Teamwork and collaboration
- Sales and upselling
- Understanding customer needs
- Store maintenance
- Teamwork
- Customer service
- Problem-solving skills
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
Languages
Spanish
Limited Working
Timeline
Customer Associate
Dunkin' Donuts
03.2024 - 03.2025
Customer Associate
Michaels Craft Store
01.2023 - 08.2023
GED -
Colombia High School