Braniya jenkins
columbus,GA
Summary
Career-oriented individual seeking employment where I can utilize my experience and capabilities while acquiring new skills and contributing to the achievement of organizational goals. Demonstrated proficiencies in time management, leadership, and problem-solving. Substantial experience in customer service with recent emphasis in performance evaluation quality assurance and workforce management.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Encoura
05.2023 - Current
- Handled an average of 50-70 customer calls daily in a fast-paced environment
- Resolved customer complaints through independent problem-solving and achieved one-call resolution
- Utilized interpersonal skills to effectively engage with large volumes of customers.
- Responded promptly to customer inquiries via phone, email, or chat, resolving questions about Student account information
- Assisted customers in understanding products and addressing inquiries.
Customer Service Representative
Sagility
05.2021 - 05.2023
- Responded to customer inquiries via phone, email, or chat, resolving questions about medical coverage, billing, and claims to improve customer satisfaction.
- Assisted customers in updating policies and coverage, ensuring accurate records were maintained for efficient service delivery.
- Assisted customers in updating their policies, making changes to coverage, and ensuring accurate records were maintained.
- Maintained organized customer records and notes in company’s database to facilitate seamless customer interactions.
Product Support Specialist
TTEC
11.2019 - 04.2021
- Managed high volume of calls while efficiently navigating multiple applications.
- Directed customer inquiries through telephone interactions, ensuring accurate information delivery.
- Handled incoming calls from customers to address their inquiries. back-to-back while toggling through several applications on multiple screens
- Briefly summarize how the call was handled from beginning to end.
Customer Service Representative
Global Call Center Solutions
11.2018 - 11.2019
- Displayed strong telephone etiquette and effectively handled difficult calls.
- Read the script and complete credit card payments when customers provide account and routing information.
- Briefly summarize how the call was handled from beginning to end.
- Processed credit card applications, ensuring accuracy and efficiency in customers transactions
Education
High School Diploma -
Carver High School
ColumbusSkills
- Credit Card Payment Processing
- Microsoft Outlook proficiency
- Written communication
- Payment processing
- Strong organization skills
- Critical thinking
- Data Entry
- Team Collaboration
- Conflict Resolution
- Sales Report Generation
- Good Listening Skills
Timeline
Customer Service Representative
Encoura
05.2023 - Current
Customer Service Representative
Sagility
05.2021 - 05.2023
Product Support Specialist
TTEC
11.2019 - 04.2021
Customer Service Representative
Global Call Center Solutions
11.2018 - 11.2019
High School Diploma -
Carver High School