Branka Skarbic
San Diego,CA
Summary
Highly-motivated Orthodontic Office Manager with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination.
Overview
37
37
years of professional experience
Work History
Orthodontic Practice Manager
Milberg Orthodontics
2001.05 - Current
- Effectively resolve patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty to create positive experiences and build patient trust.
- Prepare and submit insurance claim forms, explain benefits, and outline pricing details for procedures and services ensuring accuracy.
- Evaluate employee performance and convey constructive feedback to improve skills.
- Increase case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Communicate with insurance companies to dispute unpaid claims and verify patient coverages.
- Handle patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Handle account payments and outstanding balances by initiating timely follow-ups, and negotiating payment plans with patients.
- Processing payroll , calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Handle employee benefits.
Orthodontic Treatment Coordinator
Dr. Robert Gillary
1997.07 - 2001.05
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
- Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
- Monitored patient referrals and worked with referring dentists to maintain a steady stream of new patients, contributing to the practice''s ongoing success.
Dental Assistant
Dr. Mark Kretz
1994.10 - 1997.07
- Performed x-rays to ensuring high-quality diagnostic images for dentists'' evaluations.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted with chair-side duties for general dentistry, endo procedures, and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Dental Assistant
Dr. Gregory Hein
1992.01 - 1994.10
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Scheduled and confirmed patient appointments.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Dental Assistant
Dr. Michael Ross
1987.08 - 1992.10
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
- Prepared treatment areas for patient care, ensuring sterile and organized environment.
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
Education
X-Ray License -
Grossmont Dental Assistant School
San Diego, CA08.1987
High School Diploma -
Kearny High School
San Diego, CA06.1986
Skills
- Office Administration
- Patient Management
- Insurance processing
- Orthodontic Knowledge
- Patient Care
- Payment plans
- Oral communication
- Attention to Detail
- Multitasking
- Excellent Communication
- Reliability
- Team Collaboration
Timeline
Orthodontic Practice Manager
Milberg Orthodontics
2001.05 - Current
Orthodontic Treatment Coordinator
Dr. Robert Gillary
1997.07 - 2001.05
Dental Assistant
Dr. Mark Kretz
1994.10 - 1997.07
Dental Assistant
Dr. Gregory Hein
1992.01 - 1994.10
Dental Assistant
Dr. Michael Ross
1987.08 - 1992.10
X-Ray License -
Grossmont Dental Assistant School
High School Diploma -
Kearny High School
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