Branon Johns
Sacramento,Ca
Summary
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Coordinator
IEC Services
01.2021 - 10.2024
- Manage billing for 400+ jobs monthly, ensuring accuracy and timely processing
- Led a diverse team of 12 technicians, coordinating schedules and field job assignments to optimize service delivery and maintain client satisfaction
- Conducted thorough research and procurement of parts to uphold project timelines and meet service level agreements, minimizing delays
- Resolved customer complaints and requests daily, enhancing client relationships and maintaining the company's reputation for excellent service
City Driver
USF Reddaway
10.2019 - 01.2021
- Managed high-volume freight delivery, consistently meeting tight schedules and ensuring customer satisfaction across Greater Sacramento area
- Optimized delivery routes, significantly reducing transit times and fuel consumption while handling approximately 70 orders weekly
- Conducted thorough pre and post-trip inspections, maintaining impeccable safety standards and operational efficiency of tractor-trailers
Yard Specialist
Amazon
07.2018 - 10.2019
- Managed 2000+ Hostler moves with zero safety incidents, ensuring smooth transportation operations and maintaining high safety standards
- Coordinated with multiple Inbound and Outbound carriers to ensure service level agreements were met
- Conducted meticulous daily yard audits, significantly improving accuracy and contributing to the yard with the least defects in late 2018
- Analyzed yard operations, identifying inefficiencies and implementing solutions that reduced fraud
Fulfillment Associate
Amazon
10.2017 - 07.2018
- Created instructional guide for Ship Dock Problem Solve, reducing errors and boosting efficiency, which became network standard
- Served as Learning Ambassador, mentoring new hires, utilizing my organizational skills to ensure comprehensive understanding of processes and procedures
- Contributed to Peer Review Appeals Panel, ensuring fair resolution of workplace disputes and maintaining positive team morale
Education
Diploma -
El Camino Fundamental High School
06.1999
Skills
- Organizational Skills
- Accurate recordkeeping
- Effective communication
- Team leadership
- Proficiency in office programs
- Customer expectation management
- Problem-solving
Certification
- Certified Professional Coder (CPC-A), AAPC, 2024
Timeline
Service Coordinator
IEC Services
01.2021 - 10.2024
City Driver
USF Reddaway
10.2019 - 01.2021
Yard Specialist
Amazon
07.2018 - 10.2019
Fulfillment Associate
Amazon
10.2017 - 07.2018
Diploma -
El Camino Fundamental High School
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