Branton Adams Jr
Pueblo,CO
Summary
Business professional with a strong foundation in customer service and insurance, having completed a Bachelor of Science in Business Administration in an accelerated timeframe and currently pursuing a Master of Business Administration with an expected graduation in April 2026. Developed advanced competencies in strategic decision-making, financial analysis, and leadership through academic work and business simulation. Demonstrates strong problem-solving ability and adaptability in high responsibility environments, positioning for a transition into a business or insurance leadership role.
Overview
13
13
years of professional experience
Work History
Live-In Elderly Caregiver
Voyager Home Health Care
Colorado Springs, CO
01.2023 - Current
- Managed full-time caregiving operations, including personal care, mobility support, and medical coordination
- Monitored health conditions, supported medication adherence, and communicated changes to healthcare providers
Customer Service Representative
Allstate Insurance Companies
Colorado Springs, CO
07.2021 - 12.2022
- Resolved customer inquiries through effective communication and problem-solving strategies
- Reviewed policies, identified coverage gaps, and recommended appropriate adjustments
Insurance Specialist
SafeAuto Insurance
Colorado Springs, CO
01.2021 - 06.2021
- Processed policy applications efficiently while maintaining accuracy and attention to detail.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Customer Loyalty Representative
Comcast
Colorado Springs, CO
03.2020 - 01.2021
- Assisted customers in resolving account issues, enhancing satisfaction and loyalty.
- Educated customers on service features and benefits to improve retention rates.
Retail Sales Associate
Romantix
Colorado Springs, CO
09.2018 - 09.2019
- Maintained knowledge of inventory and promoted new arrivals effectively.
- Delivered customer service and applied consultative sales techniques
Licensed Insurance Sales Consultant
Aion Insurance Consultants
Colorado Springs, CO
03.2018 - 09.2018
- Developed tailored insurance solutions for clients, enhancing policyholder satisfaction and retention.
- Conducted comprehensive risk assessments to determine appropriate coverage levels for diverse client needs.
Banking and Insurance Specialist
USAA Insurance
Colorado Springs, CO
05.2013 - 06.2017
- Conducted policy reviews and educated members on coverage and financial products
- Collaborated with cross-functional teams to enhance customer service processes and improve policyholder satisfaction.
Education
Master of Science - Business Administration
Western Governors University
Salt Lake City, UT04-2026
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT08-2025
Skills
- Operations management
- Data analytics
- Product management
- Corporate finance
- Problem-solving
- Time management
- Multitasking
- Problem-solving abilities
- Computer skills
- Organizational skills
- Customer service
- Team leadership
- Decision-making
Affiliations
- Society of Human Resource Management
- National Society Of Leadership And Success
Timeline
Live-In Elderly Caregiver
Voyager Home Health Care
01.2023 - Current
Customer Service Representative
Allstate Insurance Companies
07.2021 - 12.2022
Insurance Specialist
SafeAuto Insurance
01.2021 - 06.2021
Customer Loyalty Representative
Comcast
03.2020 - 01.2021
Retail Sales Associate
Romantix
09.2018 - 09.2019
Licensed Insurance Sales Consultant
Aion Insurance Consultants
03.2018 - 09.2018
Banking and Insurance Specialist
USAA Insurance
05.2013 - 06.2017
Master of Science - Business Administration
Western Governors University
Bachelor of Science - Business Administration
Western Governors University