Brashae Madry, B.S.
Miramar
Summary
Dedicated and detail-oriented professional with over 12 years of customer service experience and more than 3 years of experience in medical setting. Proven ability to thrive in fast-paced, high-pressure environments while maintaining professionalism, accuracy, and efficiency. Strong analytical, organizational, and problem-solving skills, complemented by excellent communication and interpersonal abilities. Recognized for adaptability, meticulous attention to detail, and the ability to manage multiple priorities while delivering exceptional service and administrative support.
Overview
1
1
Certification
12
12
years of professional experience
Work History
UNIT SECRETARY – OPERATING ROOM
Broward General Medical Center
04.2023 - Current
- Coordinated incoming calls, paged physicians, and communicated new consultations to medical staff to ensure timely patient care.
- Scheduled follow-up appointments for discharged patients and processed laboratory and supply orders through electronic systems to maintain operational efficiency.
- Maintain accurate patient records and document information related to patient care and treatment.
- Compile, update, and organize medical charts, reports, and correspondence.
- Receive, review, and route laboratory results and other clinical documents to the appropriate personnel.
- Assisted with patient intake by collecting and verifying demographic, medical history, and insurance information to facilitate accurate patient records.
- Utilize electronic medical records, word processing, spreadsheets, and other office applications to prepare reports and maintain records.
- Welcome visitors, determine the purpose of their visits, and direct them to the appropriate departments or staff.
- Maintain patient confidentiality and support efficient daily operating room administrative operations.
CUSTOMER SERVICE ASSOCIATE
Publix
07.2014 - Current
- Delivered professional customer service, effectively resolving customer concerns with discretion and clear communication.
- Manage cash orders, receive bank change orders, and prepare daily bank deposits.
- Process Western Union transactions in accordance with applicable regulations and company procedures.
- Assist with employee training and provide guidance on company policies and procedures.
- Maintain confidential personnel records and handle incoming and outgoing correspondence.
- Demonstrate knowledge of company policies, products, and internal procedures.
- Work independently, exercise sound judgment, and take initiative to complete assigned responsibilities.
- Coordinated monthly volunteer projects for the district, enhancing community engagement and support for the United Way.
MEDICAL CODING TECHNICIAN
Fort Lauderdale Behavioral Health Center
04.2021 - 09.2021
- Facilitated patient intake for inpatient and outpatient behavioral health services, ensuring efficient processing and accurate data collection.
- Responded to incoming calls and email inquiries while providing professional customer service.
- Reviewed patient records and assigned appropriate medical codes for documentation and insurance purposes.
- Coordinated internal and external vendor audit requests and entered information into MIDAS database, enhancing compliance and record accuracy.
- Uploaded dictated physician reports into designated electronic folders.
- Partnered with physicians to verify patient information, promoting accuracy in medical documentation and coding.
- Protected confidential patient information in accordance with privacy and security requirements.
Education
Bachelor of Science -
St. Thomas University
Miami, FL05-2019
Associate of Science -
Broward College
Fort Lauderdale, FL05-2016
Skills
- Medical records management
- Data entry and electronic documentation
- Patient registration and admissions
- Excellent Customer Service
- Strong Verbal and Written Communication Skills
- Active Listening and Patient Support
- Ability to Multitask and Prioritize Responsibilities
- Calm and Professional in Emergency Situations
- Skills Conflict Resolution & Problem-Solving
- Willingness to Learn New Systems and Procedures
Certification
CPR and AED - Cardiopulmonary Resuscitation & Automated External Defibrillator
[March 28 2023 – March 2025]
Timeline
UNIT SECRETARY – OPERATING ROOM
Broward General Medical Center
04.2023 - Current
MEDICAL CODING TECHNICIAN
Fort Lauderdale Behavioral Health Center
04.2021 - 09.2021
CUSTOMER SERVICE ASSOCIATE
Publix
07.2014 - Current
Bachelor of Science -
St. Thomas University
Associate of Science -
Broward College