Armani Ringgold
BALTIMORE,MD
Summary
Healthcare professional with 8+ years of experience supporting patients, families, and healthcare teams in fast-paced hospital and clinical environments. Experienced in patient admissions and discharges, intake management, EMR/Epic documentation, medical records, scheduling, and coordinating communication across multidisciplinary teams. Known for maintaining accuracy, confidentiality, professionalism, and compassionate patient support while effectively managing competing priorities.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Emergency Room Unit Secretary
John Hopkins Bayview Medical Center
2025.10 - Current
- Facilitated effective communication among patients, families, and medical staff to enhance care coordination.
- Ensured accuracy of patient records in Epic EHR, contributing to seamless information flow.
- Assisted in managing daily operations of the emergency department to ensure efficient patient flow.
- Answered and directed telephone calls, messages, and inquiries to appropriate staff.
- Managed patient admissions and discharges while maintaining accurate documentation in a fast-paced emergency department.
Patient Care Liaison
University of Maryland Medical Center Shock Trauma
2021.07 - 2025.09
- Served as a primary point of contact for patients and families in a level 1 Trauma Center.
- Managed patient intake processes, ensuring accurate documentation and timely service delivery.
- Delivered compassionate updates and support to families during critical emergencies and surgical procedures, ensuring clear understanding of patient status.
- Coordinated effective communication between families and multidisciplinary healthcare teams, enhancing patient experience and care continuity.
- Documented patient and family interactions while maintaining confidentiality and professionalism.
Unit Secretary
Spring Grove Hospital
2024.04 - 2025.05
- Coordinated communication between medical staff, patients, and families to ensure continuity of care.
- Scheduled appointments and maintained calendars for healthcare providers efficiently.
- Streamlined office procedures to enhance workflow and improve operational efficiency.
- Managed patient records and documentation using electronic health record systems.
- Processed and maintained patient information while protecting confidentiality and privacy.
Medical Screener
Octapharma Plasma
2018.11 - 2021.06
- Conducted vital sign checks and donor screening, ensuring eligibility for plasma donation and enhancing donor safety.
- Maintained accurate records per FDA and company protocols, supporting compliance and operational integrity.
- Educated donors on donation process, addressing health and safety questions to improve donor experience.
- Trained new staff on screening procedures and best practices to enhance team efficiency.
Medical Screener
CSL Plasma
2017.08 - 2018.11
- Conducted donor screenings, including health history and physical assessments, to ensure donor safety and eligibility.
- Maintained compliance with regulatory and quality assurance standards, safeguarding donor welfare and organization integrity.
- Provided exceptional customer service to donors, fostering a safe and welcoming environment for successful donation experiences.
- Maintained accurate records of donor information in compliance with HIPAA regulations.
Education
High School Diploma -
Randallstown High School
Randallstown, MD6 2017
Skills
- Patient Support & Advocacy
- Patient Admissions & Discharges
- Patient Intake Management
- EMR/Epic Documentation
- Medical Records Management
- Healthcare Administration
- Scheduling & Calendar Management
- HIPAA Compliance
Certification
- Certified Phlebotomy Technician (CPT)
- CPR Certification
Timeline
Emergency Room Unit Secretary
John Hopkins Bayview Medical Center
2025.10 - Current
Unit Secretary
Spring Grove Hospital
2024.04 - 2025.05
Patient Care Liaison
University of Maryland Medical Center Shock Trauma
2021.07 - 2025.09
Medical Screener
Octapharma Plasma
2018.11 - 2021.06
Medical Screener
CSL Plasma
2017.08 - 2018.11
High School Diploma -
Randallstown High School