Elizabeth McInnis-Fortson
Rowlett,TX
Summary
Experienced with patient advocacy, providing education to patients navigating the healthcare system. Utilizes crisis intervention skills to manage and resolve urgent patient needs effectively. A track record of resource management, ensuring patients can access necessary services and support.
Overview
17
17
years of professional experience
Work History
Emergency Room Unit Secretary
Baylor Scott & White
05.2021 - 02.2025
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
- Facilitated smooth transfer of patients to different departments or facilities, helping maintain a seamless flow within the emergency room.
- Served as a vital link between patients, families, and medical staff by providing clear communication in high-pressure situations.
Critical Care Unit Secretary
Baylor University Medical Center
07.2019 - 05.2021
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Served customers by going above-and-beyond to offer exceptional support for all needs.
- Contributed to patient satisfaction by providing compassionate support and assistance to patients'' families during their time in the unit.
Patient Access Representative
Emerus
03.2014 - 09.2020
- Educated patients on available treatment options and assisted in informed decision-making regarding their healthcare plan.
- Increased awareness of mental health resources, guiding patients to appropriate services for additional support.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Emergency Room Unit Clerk
Presbyterian Hospital Of Rockwall
12.2007 - 08.2014
- Participated in professional development and training opportunities to enhance clinical skills.
- Developed and maintained strong relationships with community resources for successful referrals.
- Collaborated with other professionals to plan and coordinate care for clients.
Education
Master's - Social Work
Texas A&M Commerce
Commerce, TX05.2025
Bachelor's - Social Work
Walden University
Minneapolis, MN12.2023
Skills
- Multiple healthcare systems including EPIC
- Microsoft programs
- Insurance verification
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Patient education
Timeline
Emergency Room Unit Secretary
Baylor Scott & White
05.2021 - 02.2025
Critical Care Unit Secretary
Baylor University Medical Center
07.2019 - 05.2021
Patient Access Representative
Emerus
03.2014 - 09.2020
Emergency Room Unit Clerk
Presbyterian Hospital Of Rockwall
12.2007 - 08.2014
Master's - Social Work
Texas A&M Commerce
Bachelor's - Social Work
Walden University
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