Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Messatzzia

Forest Ranch,CA

Summary

Driven and resourceful administrative professional with Number+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

2
2
years of professional experience

Work History

Emergency Room Unit Secretary

Enloe Hospital
  • Expedited discharge processes for patients, liaising with various departments to complete required documentation swiftly.
  • Continually sought ways to optimize administrative processes within the emergency department, identifying areas for improvement and suggesting practical solutions.
  • Enhanced patient satisfaction scores through exceptional customer service skills, addressing concerns professionally, empathetically, and efficiently.
  • Enhanced patient care by efficiently managing medical records and updating patient information in the emergency room.

Secretary

Carson Tahoe Hospital
11.2017 - 04.2020
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Education

High School - General

Rancho Alamitos
09.1976

Skills

  • Customer Service
  • Verbal and written communication
  • Office Administration
  • Organization

Timeline

Secretary

Carson Tahoe Hospital
11.2017 - 04.2020

Emergency Room Unit Secretary

Enloe Hospital

High School - General

Rancho Alamitos

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Hope Messatzzia