K. Mikelle Brown
Charlotte,NC
Summary
Highly organized and detail-oriented professional seeking a Unit Secretary position to utilize strong administrative skills, medical knowledge, and ability to multitask. Excellent communication skills with a proven track record of managing patient data, coordinating with healthcare professionals, and improving operational efficiency in a fast-paced hospital setting. Committed to providing exceptional support to medical staff and ensuring the highest level of patient care.
Overview
3
3
years of professional experience
Work History
Emergency Room Unit Secretary
Piedmont Medical Center
Fort Mill, SC
07.2022 - Current
- Read/transcribed/entered MD orders in to the computer system accurately
- Called all codes including STEMI, Stroke, Blue, Trauma, and Grey
- Arranged trauma team including paging trauma physician
- Arranged helicopter transfer to level 1 trauma center if needed
- Served as the Units communication person, answering phone calls, taking and relaying messages
- Answered questions of visitors, physicians, or other departments in person or by phone
- Initiated emergency protocol under the direction of a physician or charge nurse.
COVID-19 Administrative Specialist
AppleOne/DHEC
Rock Hill, SC
03.2021 - 06.2022
- Greet and check in patients and assists them in accessing services in a timely manner
- Answer calls provide information to callers, route calls as appropriate, take clear & concise messages and contact appropriate staff to promote effective communications
- Calls patients with COVID-19 results and sends test result documents via email, mail, and text messages
- Maintains patient charts/records/clinic logs and databases in the health center
- Maintain appointment books, schedule patients, and medical appointments to organize office visits and meetings ensuring adequate provider
- Demonstrates professional, courteous, and respectful attitude during interactions with patients and at the health center
- Performs other duties as assigned by the Front Office Coordinator and Health Center Manager.
Benefits Verification Specialist
AmerisourceBergen
Fort Mill, SC
11.2020 - 02.2021
- Contacts insurance companies to verify patients' specific benefits
- Ask appropriate questions regarding patients' benefits and completes data entry and/or appropriate forms to document patients' benefits coverage
- Reviews all patient insurance information needed to complete the benefit verification process
- Triage cases with missing information to appropriate program associates
- Verifies patients' specific benefits and precisely documents specifics for various payer plans including patient coverage, cost-share, and access/provider options
- Identifies any restrictions and details on how to expedite patient access
- Could include documenting and initiating prior authorization process, claim appeals, etc
- Completes quality review of work as part of finalizing the product
- Performs related duties and special projects as assigned.
Education
Certification - Medical Billing & Coding
CPCC/Central Piedmont Community College
07.2022
Associate - Fashion Merchandising and Retail Management
American Business and Fashion Institute
Skills
- Meeting Facilitation
- Relationship Management
- Recruiting
- Process Improvement
- Office Administration
- Office Management
- 10 Key Data Entry
- Customer Relationship Management
- Retail Management
- Management
- Administrative experience (10 years)
- Medical Coding
- Medical Billing
- ICD-10
- Insurance Verification
- Medicare
- Communication skills
- Customer service
- Medical office experience
- MS Windows
- MS Word
- 10 Key Calculator
- Internet Applications
Sales Skills
- New Product
- Growth
- Team Performance
Process Skills
- Quality Assurance
- Process Improvement
- Relationship Management
Management Skills
- Setting Objectives
- Meeting Facilitation
- Decision Analysis
Timeline
Emergency Room Unit Secretary
Piedmont Medical Center
07.2022 - Current
COVID-19 Administrative Specialist
AppleOne/DHEC
03.2021 - 06.2022
Benefits Verification Specialist
AmerisourceBergen
11.2020 - 02.2021
Certification - Medical Billing & Coding
CPCC/Central Piedmont Community College
Associate - Fashion Merchandising and Retail Management
American Business and Fashion Institute
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