Kayla King
Texas Roadhouse
Pittsburgh,PA
8
years of professional experience
Results-driven healthcare administrator with over three years of experience in patient services and operational support, along with 1.5 years in household management. Expertise in Microsoft Office, EPIC, scheduling, and medical documentation. Proven ability to enhance operational efficiency and deliver outstanding service in fast-paced environments.
Work History
Emergency Room Unit Secretary
7 Months- Coordinated emergency department communications between nurses, physicians, and ancillary departments to support rapid patient flow.
- Answered multi-line phones, relayed critical messages, and prioritized requests in high-volume emergency situations.
- Managed patient admissions, transfers, and discharge documentation to keep records current and compliant.
- Transcribed provider orders accurately into clinical systems while maintaining strict attention to detail and confidentiality.
Patient Access Coordinator
1 Year 9 Months- Provided exceptional customer service to patients and medical staff in high-volume environment, ensuring satisfaction and support.
- Organized and maintained patient medical records to keep information complete and up-to-date.
- Delivered excellent customer service to patients and medical staff despite high volume.
- Streamlined organization and maintenance of patient medical records, ensuring completeness and currency of information.
Waitress /Trainer
4 Years 2 Months- Trained new waitstaff on restaurant policies, procedures, and service standards to ensure consistent guest experiences.
- Led food service team with clear objectives, careful monitoring and consistent leadership.
- Coordinated efforts between kitchen crew and Front of House employees to deliver seamless service during peak hours.
- Handled guest needs with upbeat attitude and attention to detail.
Household Manager
1 Year 4 Months- Facilitated physical, emotional, social, and intellectual development through well-structured schedules.
- Coordinated engaging activities and outings to enhance socialization and mental stimulation.
- Prepared nutritious meals and snacks tailored to meet specific dietary needs.
- Transported children to and from school, extracurricular activities, and appointments.
Shift Leader
1 Year 1 Month- Enhanced operations through employee training, coaching, and effective work scheduling, resulting in improved team performance.
- Complied with company safety procedures, policies and regulations to promote safe a safe working environment.
- Fostered positive a positive work environment through team-building activities and motivational techniques.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Education
Associate of Science - General Studies
Skills
Effective communication
EPIC and Microsoft Proficient
Crisis management
Team collaboration
Patient flow management
Strategic resolution skills
Versatile team member
Clear communication
Timeline
Emergency Room Unit Secretary
Forbes Regional Hospital
03.2026 - CurrentRead More
Patient Access Coordinator
Forbes Regional Hospital
06.2024 - 03.2026Read More
Waitress /Trainer
Texas Roadhouse
08.2022 - CurrentRead More
Household Manager
Shayla Scott
02.2021 - 06.2022Read More
Shift Leader
Roots Natural Kitchen
02.2019 - 03.2020Read More
Community College of Allegheny County
Associate of Science from General Studies
Read More