Dynamic and resourceful professional with experience as an Emergency Room Unit Secretary at Advocate Atrium Healthcare. Proven ability to maintain patient confidentiality and ensure HIPAA compliance while delivering exceptional communication and teamwork. Recognized for critical thinking and adaptability in high-pressure environments, contributing to efficient unit operations and patient care.
Overview
15
15
years of professional experience
Work History
Emergency Room Unit Secretary
Advocate Atrium Healthcare
Byron, GA
11.2022 - Current
Managed patient registration processes by accurately entering and updating demographic information.
Assisted in managing incoming phone calls and directing inquiries to appropriate personnel.
Supported emergency response by preparing necessary documentation and materials for medical staff.
Coordinated transport services for patients requiring transfers to other departments.
Provided clerical support during peak times to maintain efficient unit operations.
Collaborated with nursing staff to prioritize patient needs based on urgency and care requirements.
Promoted a safe and clean environment for patients and staff alike through adherence to infection control protocols and regular workstation maintenance.
Safeguarded patient privacy by securely handling sensitive medical records and adhering to HIPAA regulations.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Funeral Assistant
McLeighton Funeral Service
Butler, GA
11.2010 - Current
Assisted in body preparation processes, ensuring respectful and dignified handling.
Coordinated logistics for transport of remains and families to services.
Maintained cleanliness and order of facility, enhancing visitor experience.
Supported families by providing compassionate emotional support during difficult times.
Organized event details for memorial services, ensuring smooth execution.
Set up and dismantled equipment for funeral services, ensuring readiness.
Prepared documentation and administrative records for each service, ensuring accuracy.
Communicated effectively with families to address concerns and provide guidance.
Arranged floral displays and memorial items, creating a comforting atmosphere.
Assisted funeral director with service planning, contributing to overall coordination.
Facilitated arrangements for after-service gatherings, ensuring appropriate support.
Drove company vehicles to transport remains or families to services.
Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
Set up flowers, opened and closed caskets and acted as pallbearer.