Susan Perez
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Emergency Room Unit Secretary
Christus Santa Rosa Hospital
San Antonio, TX
05.2018 - Current
- Safeguarded patient privacy by securely handling sensitive medical records and adhering to HIPAA regulations.
- Reduced wait times for patients by effectively coordinating with nurses, doctors, and other staff to ensure prompt attention to their needs.
- Served as a vital link between patients, families, and medical staff by providing clear communication in high-pressure situations.
- Supported quality improvement initiatives through meticulous record-keeping and timely reporting of relevant data to appropriate personnel.
- Maintained a well-organized and efficient work environment through diligent filing and document organization.
- Collaborated with healthcare team members to provide vital administrative support during high-stress situations.
- Provided essential back-up support to nursing staff, allowing them more time for direct patient care activities.
- Streamlined communication between healthcare professionals by promptly answering phone calls and relaying important messages.
- Improved overall workflow within the ER unit by consistently prioritizing tasks based on urgency level and departmental goals.
Patient Access Representative
Baptist Neighborhood Hospital
San Antonio, TX
09.2012 - 05.2018
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Surgical Coordinator
Garden State OB/GYN
Voorhees, NJ
01.2002 - 06.2012
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Coordinated with facilities to set up surgeries for 15 OB/GYN Physicians.
- Assisted surgeons in preparing for procedures, ensuring all necessary equipment and supplies were readily available.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Education
Certified Medical Assistant - Clinical/Administrative
Camden County Technical Institute
Sicklerville06.1979
High School Diploma -
Audubon High School
Audubon, NJ06.1978
Skills
- HIPAA Compliance Knowledge
- Fast Typing Speed
- Organizational abilities
- Scheduling appointments
- Critical thinking aptitude
- Resourcefulness and Initiative
- Professionalism and Discretion
- Medical Records Management
- Collaboration and Teamwork
- CPR Certified
Timeline
Emergency Room Unit Secretary
Christus Santa Rosa Hospital
05.2018 - Current
Patient Access Representative
Baptist Neighborhood Hospital
09.2012 - 05.2018
Surgical Coordinator
Garden State OB/GYN
01.2002 - 06.2012
Certified Medical Assistant - Clinical/Administrative
Camden County Technical Institute
High School Diploma -
Audubon High School