Summary
Overview
Work History
Education
Skills
Timeline
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Susan Perez

San Antonio,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Emergency Room Unit Secretary

Christus Santa Rosa Hospital
05.2018 - Current
  • Safeguarded patient privacy by securely handling sensitive medical records and adhering to HIPAA regulations.
  • Reduced wait times for patients by effectively coordinating with nurses, doctors, and other staff to ensure prompt attention to their needs.
  • Served as a vital link between patients, families, and medical staff by providing clear communication in high-pressure situations.
  • Supported quality improvement initiatives through meticulous record-keeping and timely reporting of relevant data to appropriate personnel.
  • Maintained a well-organized and efficient work environment through diligent filing and document organization.
  • Collaborated with healthcare team members to provide vital administrative support during high-stress situations.
  • Provided essential back-up support to nursing staff, allowing them more time for direct patient care activities.
  • Streamlined communication between healthcare professionals by promptly answering phone calls and relaying important messages.
  • Improved overall workflow within the ER unit by consistently prioritizing tasks based on urgency level and departmental goals.

Patient Access Representative

Baptist Neighborhood Hospital
09.2012 - 05.2018
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.

Surgical Coordinator

Garden State OB/GYN
01.2002 - 06.2012
  • Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
  • Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
  • Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
  • Coordinated with facilities to set up surgeries for 15 OB/GYN Physicians.
  • Assisted surgeons in preparing for procedures, ensuring all necessary equipment and supplies were readily available.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.

Education

Certified Medical Assistant - Clinical/Administrative

Camden County Technical Institute
Sicklerville
06.1979

High School Diploma -

Audubon High School
Audubon, NJ
06.1978

Skills

  • HIPAA Compliance Knowledge
  • Fast Typing Speed
  • Organizational abilities
  • Scheduling appointments
  • Critical thinking aptitude
  • Resourcefulness and Initiative
  • Professionalism and Discretion
  • Medical Records Management
  • Collaboration and Teamwork
  • CPR Certified

Timeline

Emergency Room Unit Secretary

Christus Santa Rosa Hospital
05.2018 - Current

Patient Access Representative

Baptist Neighborhood Hospital
09.2012 - 05.2018

Surgical Coordinator

Garden State OB/GYN
01.2002 - 06.2012

Certified Medical Assistant - Clinical/Administrative

Camden County Technical Institute

High School Diploma -

Audubon High School

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Susan Perez