Judy Perez
Seguin,TX
Overview
21
21
years of professional experience
Work History
Emergency Room Unit Secretary
Christus Santa Rosa Hospital
New Braunfels, TX
06.2022 - Current
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction scores through exceptional customer service skills, addressing concerns professionally, empathetically, and efficiently.
Patient Access Representative
Christus Santa Rosa Hospital
New Braunfels, TX
02.2004 - Current
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Skills
- HIPAA Compliance Knowledge
- Organizational abilities
- Scheduling appointments
- Critical thinking aptitude
Timeline
Emergency Room Unit Secretary
Christus Santa Rosa Hospital
06.2022 - Current
Patient Access Representative
Christus Santa Rosa Hospital
02.2004 - Current