Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Hi, I’m
Vanessa Peters
Perris,California
Summary
Overview
22
years of professional experience
Work History
RUHSMoreno Valley, CA
Emergency Room Unit Secretary
08.2023 - Current
Job overview
- Enhanced patient satisfaction scores through exceptional customer service skills, addressing concerns professionally, empathetically, and efficiently.
- Collaborated with healthcare team members to provide vital administrative support during high-stress situations.
- Contributed to a positive patient experience by providing compassionate support and assistance during their time in the emergency room.
- Continually sought ways to optimize administrative processes within the emergency department, identifying areas for improvement and suggesting practical solutions.
- Expedited discharge processes for patients, liaising with various departments to complete required documentation swiftly.
- Prepared and processed patient referrals and transfer requests.
- Maintained a well-organized and efficient work environment through diligent filing and document organization.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Safeguarded patient privacy by securely handling sensitive medical records and adhering to HIPAA regulations.
- Facilitated smooth transfer of patients to different departments or facilities, helping maintain a seamless flow within the emergency room.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept up-to-date on changing protocols within the emergency department through ongoing training sessions, contributing positively towards overall patient care.
California State Unemployment/MaximusRemote
Benefit Audit Agent/Claim Processing Specialist
02.2022 - 08.2023
Job overview
- Analyzing claim information to identify discrepancies or missing information
- Assessing the information against requirements based on UI Code, policies and procedures.
- Notating all actions taken on a claim clearly and thoroughly
- Working closely with subject matter experts to gain further understanding of how to address outstanding issues or identify when a claim needs to be escalated.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Sending employers standard forms to obtain additional information or clear up a discrepancy
- Reviewing and resolving complex issues referred by other front line staff
- Reviewing wage and income information, benefit payments, and cross-matching to determine if payments were made appropriately
DIVERSIFIED CONVEYORS, IncRiverside, CA
Quality Control Inspector/Safety Manager/Covid Screener
07.2016 - 11.2021
Job overview
- Conduct construction site safety audits to identify improper procedures, check equipment and facilities for hazardous conditions, and recommend corrective actions
- Monitor policies, procedures, programs, standards, and design criteria affecting construction safety at multiple construction projects
- Investigate complaints and on-site construction accidents to determine root cause and recommend effective hazard controls
- Conduct noise, ventilation, and gas testing at construction sites to determine if employees may be exposed to unhealthful conditions and make appropriate recommendations
- Conduct construction safety and standard reporting procedure training for project managers and on- site employees
- Collect and analyze injury, claim, and safety survey statistical data to write technical reports and make presentations to contractors and District management regarding contractor performance
- Coordinate construction safety activities such as project site safety audits
- Review construction Injury and Illness Prevention Programs (Phipps) submitted by contractors for accuracy and conformance with safety standards
- Train, and assign projects and tasks to lower-level personnel, and review reports for completeness and accuracy
- Coordinate and communicate with the Project Management, Engineering, and Field Operations departments (and others) to better ensure adherence to quality standards
- Record Project Management, Engineering, and/or Field Operations issues that inhibit efficient and effective installations
- Conduct installation inspections, grade, and produce punch lists driven by audits (welding quality and more)
- Confirm compliance to customer’s standards and specifications
- Conduct safety training classes, Annual Safety Awareness Program (ASAP), and CPR training
- Update safety training records and managing OSHA 300 log
- Administering medical questionnaires directly to workers relating to COVID
- Screen personnel entering and departing job sites
- Administer and interpret the temperature of an individual utilizing tympanic and/or oral thermometers according to manufacturer’s instructions and CDC guidance for personal protection
- Document findings and results of the Medical Screening with the documentation system
FIRST AMERICAN TITLESanta Ana, CA
Mortgage Loan Recorder
01.2011 - 01.2016
Job overview
- Enters new Loan Modifications and Partial Claim orders via Wintrack
- Labels and scans documents in the system to continue to be abstracted and recorded
- Tracks and maintains accountability of all orders through spreadsheet
- Corrects and submits orders through Simplifile for online county recording
- Abstracts documents to make sure the loan mods and partial claims meet all standards to be recorded with the county
- Rejects documents and sends back to client to be corrected if missing any items i.e
- Signatures, notary stamps, correct counties, tax id, etc
- Prepares and submits required reports.
LITTON LOAN SERVICING LPAtlanta, GA
Correspondence Specialist/Researcher
12.2001 - 01.2010
Job overview
- Responsible for preparing written responses to requests received from borrowers and attorneys via
- Correspondence Tracking, Email and/or internal customers
- Collection of data and research of account histories including payment transactions, escrow analysis and/or internal/external communications
- Correspondence Specialist must also provide a high level of customer service to both internal and external customers
- Accurately maintains all related documents or database information in accordance with company policies and regulatory guidelines
- Efficient collection of unpaid bills and helped consumers with past due accounts find their way to financial stability
- Highly skilled in customer service, communication, problem solving and negotiation
- Responsible for the daily activities associated with accomplishing workouts for loans in a serious state of default, including short payoffs, settlements, modifications, deed-in-leau of foreclosure, note sales and special forbearance agreements
- Responsible for collecting and reviewing all required documents for consideration of a loan modification, to inform customer as to what documents are missing or unsigned and advise the reason why their modification may have been denied
- If the modification was approved, advise as to the terms of the modification.
Education
Riverside City CollegeRiverside, CA
from Nursing
University Overview
Skills
- Microsoft office (10 years)
- Excel (10 years)
- Word (10 years)
- Data Entry (10 years)
- Typing (10 years)
- Outlook
- Scheduling
- Training
- Microsoft Excel
- Clerical
- Quality Control
- Quality Inspection
- Accounts Receivable
- Customer Service Skills — Proficient
- Quality Processes
- Complaint Resolution
- Process Documentation
- Complex Problem Solving
- Product Inspections
- Employee Training
- Attention to Detail
- Effective Multitasking
- Measures a candidate's skill in evaluating approaches to customer service & satisfaction
- Work Style: Conscientiousness — Highly Proficient
- Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think
- Mechanical Skills: Monitoring — Expert
- Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate
- Workplace Safety — Proficient
- Using safe practices at work
Timeline
Emergency Room Unit Secretary
RUHS
08.2023 - Current
Benefit Audit Agent/Claim Processing Specialist
California State Unemployment/Maximus
02.2022 - 08.2023
Quality Control Inspector/Safety Manager/Covid Screener
DIVERSIFIED CONVEYORS, Inc
07.2016 - 11.2021
Mortgage Loan Recorder
FIRST AMERICAN TITLE
01.2011 - 01.2016
Correspondence Specialist/Researcher
LITTON LOAN SERVICING LP
12.2001 - 01.2010
Riverside City College
from Nursing