Brasilia Herrera
El Paso
Summary
Dedicated and hardworking professional with a strong background in customer service, sales, and hospitality. Experienced in diverse work environments, including retail, hospitality, warehouse operations, and K9 training. Bilingual in English and Spanish, with excellent communication and organizational skills.
Overview
12
12
years of professional experience
Work History
Warehouse Associate
Amazon
11.2022 - 11.2024
- Managed inventory organization and sorting to ensure accurate fulfillment of orders.
- Operated warehouse machinery, including forklifts and pallet jack to handle stock.
- Ensured product packaging met quality standards for delivery.
Front Desk Receptionist
Holiday Inn Express and Suites
01.2016 - 10.2017
- Checked in and out guests efficiently while maintaining high levels of customer service.
- Handled cash and online payments, kept accounts balanced and completed nightly audits.
- Handled phone inquiries and reservations, addressing guest concerns promptly.
- Managed cash transactions and maintained accurate records for hotel stays.
Sales Associate/Cashier
Adidas Outlet Shoppes at El Paso
04.2013 - 11.2015
- Assisted customers with product selection and provided detailed product knowledge.
- Processed transactions, handled cash, and ensured an organized cash register.
- Maintained store cleanliness and ensured merchandise displays were appealing.
K9 Role Player
K9 Training Center (Fort Bliss)
08.2013 - 08.2014
- Assisted in training dogs for various environments, including residential houses, warehouses, and vehicles.
- Acted as a decoy to simulate real-life scenarios for K9 training.
- Ensured safety procedures were followed during training exercises.
Cashier/Sales Associate
Dollar General
06.2012 - 09.2013
- Processed customer purchases and managed cash register operations.
- Restocked shelves and ensured proper product placement.
- Assisted customers in locating items and provided excellent service.
Education
Bachelor’s Degree - Criminal Justice, Minor in Military Science
University of Texas at El Paso
12.2015
Associate’s Degree - undefined
El Paso Community College – Northwest Campus
09.2012
Skills
- Bilingual: Fluent in English and Spanish
- Excellent customer service and interpersonal communication skills
- Cash handling, sales, and system expertise
- Ability to adapt to various work environments
- Strong organizational and problem-solving skills
Timeline
Warehouse Associate
Amazon
11.2022 - 11.2024
Front Desk Receptionist
Holiday Inn Express and Suites
01.2016 - 10.2017
K9 Role Player
K9 Training Center (Fort Bliss)
08.2013 - 08.2014
Sales Associate/Cashier
Adidas Outlet Shoppes at El Paso
04.2013 - 11.2015
Cashier/Sales Associate
Dollar General
06.2012 - 09.2013
Bachelor’s Degree - Criminal Justice, Minor in Military Science
University of Texas at El Paso
Associate’s Degree - undefined
El Paso Community College – Northwest Campus
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