Bratani Ojeda
Calexico,CA
Summary
Dynamic Senior Specialty Sales Representative at Kaizen Automotive Group with a proven track record in solution selling and customer service. Enhanced customer loyalty through personalized experiences and strategic marketing, resulting in significant sales growth. Skilled in Salesforce CRM and adept at fostering teamwork to achieve sales objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Specialty Sales Representative
Kaizen Automotive Group
El Centro, CA
08.2021 - Current
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Complete credit applications and provide bank loan counseling, providing information the client needs, such as APR information.
- Increased product sales by developing and executing strategic marketing plans.
Cashier Supervisor
UETA Duty Free
Calexico, CA
04.2019 - 08.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Mentored new sales associates to contribute to store's positive culture.
Cashier Assistant
Melrose Store
Calexico, CA
11.2018 - 02.2019
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate Administration of Justice - Criminal Justice
Imperial Valley College
Imperial, CA07-2021
Skills
- Sales presentations
- Solution selling
- Pipeline management
- Territory management
- Contract negotiations
- Salesforce CRM
- Pricing negotiation
- Territory growth management
- Teamwork and collaboration
- Customer service
- Adaptability and flexibility
- Self motivation
Certification
- Licensed Sales
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Senior Specialty Sales Representative
Kaizen Automotive Group
08.2021 - Current
Cashier Supervisor
UETA Duty Free
04.2019 - 08.2021
Cashier Assistant
Melrose Store
11.2018 - 02.2019
Associate Administration of Justice - Criminal Justice
Imperial Valley College
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