Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Braulio Salazar

Wilton Manors

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Detail-oriented Telecom Tech with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Tier 2 Technical RF 5G

Wicom LLC
02.2022 - 11.2022
  • Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning. 5G Technology
  • Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs and installations

Tier 2 Technical Support TSC Transport

Lumen Network
11.2013 - 01.2022
  • Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone,
  • Assessed technical complexity of tickets to escalate to Tier 3 team.
  • Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
  • Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
  • Dispatched field service technicians to correct issues requiring in-person technical assistance.

Education

Bachelor of Science - Computer Engineering Technology

Alejandro Humboldt University
Caracas, Venezuela

Associate of Applied Science - Cisco System Training Certification IT Network

Aurora Community College
Aurora, CO
12.2013

Associate of Science - Electronics Technology

Nuevas Profesiones University
Caracas, Venezuela
12.1999

Skills

  • Signaling ISDN 7
  • Fiber Testing
  • Splice Cable
  • Network Installation RF systems
  • Transport DS1, DS3 Troubleshooting

Certification

  • ARF Erickson Switching Training - 40 hours
  • Radio Communication System - 40 hours
  • CCITT Signaling Code 7 - 40 hours
  • SDH Fundamentals - 40 hours
  • Equipment Sunset E-10- 16 hours
  • Transmission Technical training. 40 hours
  • Splicer fiber Siemens X60. 16 hours
  • ADM 150V SDH. 16 hours
  • Site Master Tx Line Analyzer. 16 hours

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Tier 2 Technical RF 5G

Wicom LLC
02.2022 - 11.2022

Tier 2 Technical Support TSC Transport

Lumen Network
11.2013 - 01.2022

Bachelor of Science - Computer Engineering Technology

Alejandro Humboldt University

Associate of Applied Science - Cisco System Training Certification IT Network

Aurora Community College

Associate of Science - Electronics Technology

Nuevas Profesiones University
Braulio Salazar