Braulio Salazar
Wilton Manors
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Detail-oriented Telecom Tech with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tier 2 Technical RF 5G
Wicom LLC
02.2022 - 11.2022
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning. 5G Technology
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs and installations
Tier 2 Technical Support TSC Transport
Lumen Network
11.2013 - 01.2022
- Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone,
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
- Dispatched field service technicians to correct issues requiring in-person technical assistance.
Education
Bachelor of Science - Computer Engineering Technology
Alejandro Humboldt University
Caracas, VenezuelaAssociate of Applied Science - Cisco System Training Certification IT Network
Aurora Community College
Aurora, CO12.2013
Associate of Science - Electronics Technology
Nuevas Profesiones University
Caracas, Venezuela12.1999
Skills
- Signaling ISDN 7
- Fiber Testing
- Splice Cable
- Network Installation RF systems
- Transport DS1, DS3 Troubleshooting
Certification
- ARF Erickson Switching Training - 40 hours
- Radio Communication System - 40 hours
- CCITT Signaling Code 7 - 40 hours
- SDH Fundamentals - 40 hours
- Equipment Sunset E-10- 16 hours
- Transmission Technical training. 40 hours
- Splicer fiber Siemens X60. 16 hours
- ADM 150V SDH. 16 hours
- Site Master Tx Line Analyzer. 16 hours
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Tier 2 Technical RF 5G
Wicom LLC
02.2022 - 11.2022
Tier 2 Technical Support TSC Transport
Lumen Network
11.2013 - 01.2022
Bachelor of Science - Computer Engineering Technology
Alejandro Humboldt University
Associate of Applied Science - Cisco System Training Certification IT Network
Aurora Community College
Associate of Science - Electronics Technology
Nuevas Profesiones University
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