Braxdon Harris
Selma,AL
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Service Manager
Safford Equipment
Safford, AL
01.2021 - Current
- Managed daily operations of service department at Safford Equipment.
- Oversaw scheduling and coordination of service appointments.
- Trained and mentored new service technicians on equipment maintenance.
- Ensured compliance with safety protocols and equipment handling procedures.
- Collaborated with sales team to address customer service inquiries effectively.
- Streamlined workflow processes to enhance service delivery efficiency.
- Maintained accurate records of service repairs and maintenance history.
- Resolved customer complaints and provided timely solutions to issues.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Education
Dallas County High School
Plantersville, ALSkills
- Equipment maintenance
- Workflow optimization
- Safety compliance
- Technical training
- Service records management
- Parts ordering
- Problem solving
- Customer relationship management
- Time management
- Customer service
- Technical troubleshooting
- Upselling
Timeline
Service Manager
Safford Equipment
01.2021 - Current
Dallas County High School