BRAXTON HARSHAW
Bartlett,TN
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
4
4
years of professional experience
Work History
Lead Dispatcher/Customer Account Representative
Comfort Dynamics (HVAC, Plumbing And Electrical)
02.2024 - Current
- Served as liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
- Utilized advanced analytical tools to assess service metrics and generate actionable insights that drove continuous improvements in overall user experience.
- Enhanced communication between field personnel and dispatch team by establishing clear protocols and utilizing effective communication tools.
- Acted as resource for other departments within organization by sharing insights into trends observed in field, promoting collaboration between teams.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
Sales Support Representative II
Humana
05.2023 - 02.2024
- Perform inbound and outbound calls from internal and external selling agents in fast-paced call center
- Assist agents with all pre-enrollment inquiries including compliance verification, enrollment, product, and processes
- Utilize documents, websites, and local networks to research and resolve inquires of agents, involving Member enrollment and company products
- Build and strengthened relationships with both internal and external agents helping to build brand by providing perfect experience
- Keep closely attuned to needs and perspectives of customers, and use this insight for benefit of business
Corporate Recruiter
Total Quality Logistics Inc.
02.2022 - 05.2023
- Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
International Account Representative
Total Quality Logistics Inc.
08.2021 - 02.2022
- Primarily responsible for the marketing and sell of the TQL Global import/export air and ocean services to our existing customer base as well as lead generating and identifying customer prospects that may be able to utilize said services
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Oversaw 25+ accounts bringing in more than $125,000 during my 6-month stint in the role.
- Supported clients throughout the entire sales process, from initial contact through post-sale follow-up, fostering trust and loyalty.
- Increased customer satisfaction by effectively addressing and resolving international account issues.
SALES ASSISTANT
TOTAL QUALITY LOGISTICS
10.2020 - 08.2021
- Main responsibilities were appointment setting for carriers, as well as handling and maintaining customer relationships for the broker when needed whether it be via email or by phone
- Ultimately responsible for the organizational and financial structure of the account whilst making sure all loads are running efficiently and accurately dependent upon the customer’s needs.
Education
BACHELOR’S - SPORTS ADMINISTRATION
UNIVERISTY OF LOUISVILLE
Louisville05.2017
Skills
- Appointment Setting
- Lead Generation
- Software Proficiency (MS Office)
- Process Automation (LM, BIN & TMS)
- Verbal and Written Communication
- Call Center Operations
- Information Confidentiality
- Customer Acquisition
- Creative Problem Solving
- Product Promotion
- B2B Sales
- Inside and Outside Sales
Timeline
Lead Dispatcher/Customer Account Representative
Comfort Dynamics (HVAC, Plumbing And Electrical)
02.2024 - Current
Sales Support Representative II
Humana
05.2023 - 02.2024
Corporate Recruiter
Total Quality Logistics Inc.
02.2022 - 05.2023
International Account Representative
Total Quality Logistics Inc.
08.2021 - 02.2022
SALES ASSISTANT
TOTAL QUALITY LOGISTICS
10.2020 - 08.2021
BACHELOR’S - SPORTS ADMINISTRATION
UNIVERISTY OF LOUISVILLE
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