Summary
Overview
Work History
Education
Skills
Timeline
Generic

Braxton Henderson

Grimesland,NC

Summary

Dynamic leader with a proven track record at Discount Tire, adept in operations management and staff training and development. Elevated customer satisfaction significantly through strategic initiatives and hands-on mentoring. Excelled in the US Army Reserve, enhancing facility safety and reducing inmate altercations. Skilled in problem-solving and adaptability, driving positive outcomes and workplace safety compliance.

Overview

13
13
years of professional experience

Work History

Senior Assistant Manager

Discount Tire
02.2014 - Current
  • Led a team of junior assistants, ensuring efficient task completion and professional development.
  • Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
  • Mentored junior staff members to enhance their skills, promoting growth within the company.
  • Supported senior management by providing data-driven insights for strategic decision-making processes.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Conducted thorough accident investigations to identify root causes and prevent future occurrences.
  • Researched and devised new safety initiatives and strategies to improve safety performance.

Military Corrections

US Army Reserve
07.2011 - 08.2019
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.

Education

High School Diploma -

Wake Forest Rolesville High School
Wake Forest, NC
06-2011

Skills

  • Store cleaning
  • Staff training and development
  • Customer relationship management
  • Operations management
  • Staff scheduling
  • Customer service
  • Problem-solving
  • Adaptability and flexibility
  • Workplace safety compliance
  • Employee supervision
  • Coaching and mentoring

Timeline

Senior Assistant Manager

Discount Tire
02.2014 - Current

Military Corrections

US Army Reserve
07.2011 - 08.2019

High School Diploma -

Wake Forest Rolesville High School
Braxton Henderson