Braxton Mack
Metairie,LA
Summary
Dynamic and versatile professional manager with extensive expertise in administration, office management, customer service, and sales. Proven ability to enhance operational efficiency, drive sales growth, and deliver exceptional customer experiences. Adept at leveraging technology to streamline processes and improve productivity. Strong organizational, communication, and leadership skills, with a commitment to excellence and a track record of fostering collaborative work environments. Skilled in multitasking and problem-solving, ensuring seamless and effective business operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Executive
HomeDeliveryLink
09.2025 - Current
- Identified new business opportunities and generated leads through proactive prospecting and networking
- Provided ongoing account management support, addressing client inquiries, resolving issues, and ensuring customer satisfaction
- Negotiated contracts, pricing, and terms of agreements to ensure mutually beneficial partnerships
- Collaborated with cross-functional teams to develop customized solutions that met clients' specific needs and objectives
- Developed and maintained strong relationships with key decision-makers within client organizations
Manager
Avis Budget Group
09.2023 - 08.2024
- Lead customer service initiatives, achieving a 20% increase in customer satisfaction ratings and fostering long-term client relationships.
- Drive sales performance, consistently surpassing quarterly targets by an average of 15% through strategic planning and effective team management.
- Oversee branch management operations, ensuring efficient day-to-day activities and maintaining compliance with company policies and procedures.
- Implement problem-solving techniques to address and resolve operational challenges, enhancing overall branch productivity.
- Manage operations, including scheduling, budgeting, and resource allocation, to ensure seamless business functionality.
- Conduct regular inventory assessments, optimizing stock levels and reducing discrepancies by 10%.
- Supervise telecommunications systems, ensuring effective communication channels within the branch and with customers.
- Key Achievements
Delivery Truck Driver/Customer Service Representative
J.B. Hunt/ Amazon
01.2022 - 07.2023
- Deliver exceptional customer service by ensuring timely and accurate deliveries, resulting in a 95% on-time delivery rate.
- Efficiently manage delivery routes using advanced GPS and logistics software, optimizing travel time and fuel usage.
- Handle customer inquiries and resolve issues promptly, maintaining high levels of customer satisfaction and loyalty.
- Coordinate with warehouse staff to verify and load orders accurately, reducing delivery errors by 10%.
- Install home appliances professionally, providing assistance to resolve any customer issues and ensuring proper functionality.
- Train new drivers on company protocols, safety procedures, and customer service standards, contributing to a more effective and cohesive team.
- Key Achievements
Manager Associate
Hertz/Dollar Rent A Car
05.2019 - 11.2021
- Managed all incoming phone calls, ensuring prompt and professional customer service.
- Conducted sales transactions and qualified customers for credit approval, adhering to company policies.
- Effectively resolved issues with insurance companies to provide satisfactory solutions for customers.
- Maintained cleanliness and performed regular maintenance on rental cars to uphold quality standards.
- Cultivated and maintained relationships with dealerships, body shops, and insurance providers.
- Facilitated pick-up and drop-off services for customers, ensuring a seamless rental experience.
- Key Achievements
Car Salesman
Team Toyota of Baton Rouge
01.2019 - 04.2019
- Achieved sales targets consistently in a commission-based environment, demonstrating strong negotiation and closing skills.
- Successfully met and exceeded commission-based goals through strategic sales tactics and customer relationship management.
- Identified and implemented effective solutions to meet customer needs and resolve inquiries promptly.
- Delivered exceptional customer service, ensuring satisfaction and building long-term client relationships based on trust and reliability.
- Key Achievements
Management Trainee
Enterprise Holdings
01.2017 - 11.2018
- Supported daily branch operations, including customer service, sales, scheduling, and workflow coordination.
- Managed high-volume phone communications, handled reservations, and resolved customer inquiries with professionalism.
- Conducted customer callbacks to ensure satisfaction, address concerns, and strengthen client relationships.
- Performed local marketing visits to build business partnerships and increase rental activity.
- Maintained fleet quality through vehicle cleaning, inspections, and basic maintenance.
Assistant Manager
Value Village Thrift Store
01.2016 - 12.2016
- Ensured organized production and consistent operations while managing inventory and implementing pricing strategies.
- Oversaw hiring, termination, and scheduling of employees, maintaining compliance and optimizing team performance.
- Managed store opening and closing procedures, including financial transactions and facility security.
- Provided excellent customer service, addressing inquiries and issues promptly to enhance satisfaction and loyalty.
- Key Achievements
Assistant Manager
Jimmy Jazz
06.2014 - 10.2015
- Managed store operations, ensuring efficiency and adherence to company standards.
- Communicated daily sales updates to the District Manager via email.
- Exceeded daily sales goals through effective sales strategies and team motivation.
- Conducted employee interviews to assess qualifications and fit for available positions.
- Key Achievements
Sales Associate
Best Buy
08.2013 - 05.2014
- Achieved and exceeded sales targets consistently through effective product knowledge and sales techniques.
- Collaborated with team members to ensure a positive shopping experience and maintain store cleanliness.
- Managed inventory, including restocking shelves and organizing displays to enhance product visibility.
- Member of Geek Squad
- Key Achievements
Sales Associate
J.C. Penney
06.2009 - 07.2013
- Assisted customers in the home department by providing product information and solutions tailored to their needs.
- Advised customers on shoe selections, ensuring a personalized shopping experience and resolving inquiries effectively.
- Managed the men’s department, offering expertise on clothing and accessories to enhance customer satisfaction and sales.
- Utilized problem-solving skills to address customer concerns and ensure a positive shopping experience across all departments.
- Key Achievements
Education
General Studies (Bachelors) -
University of Louisiana at Lafayette
Lafayette, LA01.2015
General Studies (Associate) - undefined
Fletcher Technical Community College
Houma, LA01.2012
Skills
- Team management
- Inventory management
- Sales
- Customer service
- Marketing
- Operations
- Recruiting
- Training and development
Additional Information
I'm a quick learner with strong customer service and communication skills. I excel in independent work environments while also demonstrating effective leadership and collaboration abilities within team settings.
Certification
- CPR Certification
- Class D Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Driving License: Class D Driver's License
- Work Permit: Authorized to work in the US for any employer
- Availability: Anywhere
- Visa Status: Authorized to work in the US for any employer
Timeline
Account Executive
HomeDeliveryLink
09.2025 - Current
Manager
Avis Budget Group
09.2023 - 08.2024
Delivery Truck Driver/Customer Service Representative
J.B. Hunt/ Amazon
01.2022 - 07.2023
Manager Associate
Hertz/Dollar Rent A Car
05.2019 - 11.2021
Car Salesman
Team Toyota of Baton Rouge
01.2019 - 04.2019
Management Trainee
Enterprise Holdings
01.2017 - 11.2018
Assistant Manager
Value Village Thrift Store
01.2016 - 12.2016
Assistant Manager
Jimmy Jazz
06.2014 - 10.2015
Sales Associate
Best Buy
08.2013 - 05.2014
Sales Associate
J.C. Penney
06.2009 - 07.2013
General Studies (Associate) - undefined
Fletcher Technical Community College
General Studies (Bachelors) -
University of Louisiana at Lafayette