Braxton Vinson
Riverdale,Georgia
Summary
Results-driven retail sales professional offering 3 years of experience in retail customer service, retail management, and is keen on advancing a career within Delta. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front-end cashiers. Professional experience in logistics, purchasing, customer retention, and conflict resolution.
Overview
1
1
year of professional experience
Work History
Cashier Manager
H Mart
Riverdale, GA
11.2020 - 11.2021
- Quickly and accurately counted drawers at the start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached over 10 employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Customer Service Representative Team Lead
Domino's Pizza
Morrow, GA
08.2020 - 11.2020
- Handled day-to-day customer contact via phones, faxes, and emails.
- Provided primary customer support to internal and external customers.
- Resolved product or service problems by clarifying customers' complaints, determining the cause of the problem, and selecting the best solution to solve a problem.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed 50 customer calls per day.
Education
MBA - Finance
Georgia State University
Atlanta, GA05.2024
Skills
- Decision Making
- Strategic planning
- Self-Motivated
- Written Communication
- Business administration
Accomplishments
- Resolved product issue through consumer testing.
- Made the Deans list twice
- Supervised team of 8 staff members.
Timeline
Cashier Manager
H Mart
11.2020 - 11.2021
Customer Service Representative Team Lead
Domino's Pizza
08.2020 - 11.2020
MBA - Finance
Georgia State University